Luxury Brand Evaluator

CXG; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading customer experience consultancy in the United Kingdom is seeking luxury brand evaluators. Join to evaluate premium brands and provide valuable feedback that shapes luxury customer experiences. You will enjoy flexible assignments tailored to your interests, with compensation for your time. Ideal candidates are detail-oriented and passionate about customer service, with no prior experience necessary. Start a rewarding role in the luxury market with opportunities to assess both in-store and online experiences.

Benefits

Compensation for evaluations

Flexible assignments

User-friendly platform for managing missions

Qualifications

• Must be 18 years or older.
• Current customer of premium and luxury brands.
• Punctual, organized, detail‑oriented, and reliable.

Responsibilities

• Evaluate customer experiences in luxury stores.
• Provide honest feedback through questionnaires.
• Choose assignments based on personal preferences.

Skills

Attention to detail

Customer experience

Flexibility

Job description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more.

About the Role

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility - each in‑store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide

Our Luxury Partners

Fashion & Couture

• Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana

Jewelry & Watches

• Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora

Beauty & Skincare

• Guerlain, Sephora, L'Oréal, Givenchy

Automotive

• Bentley, Jaguar, Genesis, Maserati, Vespa

What you will be doing

• Choose your assignments - align your missions with your personal preferences and profile
• Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home
• Observe carefully - check the ambiance, service quality, and overall customer experience
• Provide honest feedback - use our platform to share your observations through questionnaires

Perks of the Role

• Collaborate with iconic brands across
• Flexible assignments tailored to your interests
• Compensation for your time and input, with the potential for reimbursement on purchases
• A user-friendly platform for managing missions and feedback

How to Join the CXG Community

• Register: sign up at live.cxg.com and confirm your email
• Complete your profile: fill out your details to 100% and get verified
• Get certified: pass the General Certification to access missions
• Apply for missions: explore assignments with brands that excite you
• Start evaluating: begin making a difference in the luxury market

Compensation

• Non‑Purchase Evaluations: Earn a fee based on mission complexity
• Purchase‑Based Evaluations: Reimbursement for approved items as stated in the mission brief

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

Requirements

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• Must be 18 years or older
• Current customer of premium and luxury brands
<>Not currently under contract with any retail brands, to ensure impartiality
• Punctual, organized, detail‑oriented, and reliable
• Observant and passionate about customer experience
• No prior experience is required; we value honest feedback from genuine customers