Beauty Advisor

L'Occitane en Provence; Irvine; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-known beauty brand is seeking a Beauty Host in Scotland to enhance guest experiences and create a sensory oasis. The ideal candidate will have strong communication skills, an entrepreneurial attitude, and a focus on customer satisfaction. Responsibilities include greeting guests, exceeding expectations, supporting store operations, and fostering a positive team culture. The pay range is $19.48 – $22.40 an hour based on skills and experience, combined with a commitment to sustainability initiatives.

Qualifications

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Interest in skincare, body care and fragrance is beneficial.
• Basic technology skills.

Responsibilities

• Greet every guest and offer a sensorial experience.
• Anticipate guest needs and exceed expectations.
• Support and assist with store operations and policies.
• Offer direction, mentorship, and encouragement to colleagues.
• Collaborate with varied communication styles.

Skills

Strong communication skills

Creative problem-solving ability

Customer satisfaction mindset

Entrepreneurial attitude

Adaptability

Job description

Who You Are

Embark on a serene journey as a Beauty Host with L’Occitane. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth‑oriented mindset.
• Let Success Drive You: Support and assist with all store operations, policies, and procedures; you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues, cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We Value Hearing From Individuals Who Possess

• Strong communication skills and creative problem‑solving ability.
• Entrepreneurial attitude with a background in a sales‑driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended.
• Basic technology skills.

Pay range: $19.48 – $22.40 an hour (based on skills and experience).

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills; skills are trainable.

Commitment to Planet

We are committed to the Planet. We contribute to the company's waste reduction targets through in‑store initiatives, such as our in‑store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single‑use plastics, as well as by promoting our refill products to heat targets.

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