Barista | Edinburgh

Blank Street; City of Edinburgh; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking enthusiastic baristas who are passionate about delivering exceptional customer service. In this role, you will create delightful coffee experiences while working in a vibrant team environment. You will be responsible for not only preparing delicious beverages but also ensuring that every customer feels welcomed and valued. This role offers an exciting opportunity to grow within a dynamic coffee culture, where your contributions will directly impact customer satisfaction and loyalty. If you thrive in fast-paced settings and enjoy making people's days better, this position is perfect for you.

Benefits

Industry-leading pay

Bi-weekly payments

Pension scheme

Barista training program

Unlimited drinks and free food when on shift

50% off all drinks and food when off shift

Pirkx Membership

Referral incentive scheme - £250

Qualifications

• Experience in customer service or hospitality industry is essential.
• Ability to manage time and priorities effectively.

Responsibilities

• Provide exceptional customer service to create loyal regulars.
• Prepare high-quality drinks using top-notch coffee equipment.
• Adhere to health and safety regulations at all times.

Skills

Customer Service

Time Management

Problem Solving

Communication Skills

Multi-tasking

Adaptability

Job description

About Blank Street

At Blank Street, we believe that rituals matter and that great rituals make your life better.

With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What's Brewing...

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Our Values:

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• “My Home is your Home” Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

Who you are:

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day.
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary.
• Passionate about creating delicious coffee and other cafe beverages.
• A strong independent problem solver with proven multi-tasking and communication skills.
• Someone who is curious, adaptable and always willing to learn.
• Comfortable working in a team or independently.
• Comfortable maintaining store safety.

What you'll own:

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular.
• Work within a world-class coffee program using the best coffee equipment and products in the industry to prepare the tastiest drinks.
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality.
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows.
• Adhere to Health and Safety Regulations and Food Safety Standards at all times.
• Full and complete knowledge and adherence to all product, service and brand training playbooks.
• Participate in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base.

Requirements:

• Experience in the customer service or hospitality industry.
• Availability that meets the needs of our cafes:
  • Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
  • Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
  • Weekend and holiday availability preferred.
• You must be authorised to work in the UK.

Perks:

• Industry-leading pay, bi-weekly payments, pension scheme.
• Barista training program and exciting growth opportunities.
• Unlimited drinks and free food - when on shift.
• 50% off all drinks and food - when you are off your shift.
• Pirkx Membership.
• Referral incentive scheme - £250 when you refer a friend.

Application & Interview Process:

• Online Questionnaire.
• Recruiter Video Interview.
• Hiring Manager In-Person Interview.
• Offer.