Barista

NHS; Huddersfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare organization is seeking a dedicated individual for a customer service role at Caf 1831 in Huddersfield. The successful candidate will deliver excellent service by preparing beverages and ensuring hygiene standards, while also handling customer interactions and payments. Prior experience in a busy retail or catering environment is preferred, along with relevant qualifications in food safety. This position offers professional development opportunities and a competitive salary package.

Benefits

NEST pension scheme

Extensive retail discounts

Staff lottery scheme

On-site nursery provision

Flexible working opportunities

Qualifications

• Experience in a busy retail or catering environment.
• Ability to undertake physical/manual handling of the role.
• Good communication skills with staff and patients.

Responsibilities

• Deliver professional customer service.
• Prepare and serve hot and cold beverages.
• Maintain hygiene and safety standards.
• Handle customer payments and complaints.

Skills

Teamwork

Good food hygiene practices

Customer communication

Methodical approach

Education

NVQ Level 2 award in food safety

NVQ Level 1 or 2 in Customer Service

Basic Food hygiene certificate

Job description

To contribute to staff, patient and visitor care by ensuring the retail services at caf 1831 are delivered in a professional, helpful and friendly manner by providing excellent customer service to our customers.

Personal Development

• Excellent opportunities to progress and develop new skills
• Wide range of apprenticeships for new and existing staff
• Library and Learning Centres on each hospital site

Now you know a little about what we offer colleagues we would love to receive an application from you.

Main duties of the job

Summary of the Role:

The delivery of a professional first class, efficient customer focused service, ensuring all hygiene and safety standards are maintained at all times whilst delivering first class customer service.

Please note whilst this role is predominantly based in Caf 1831, there may be a requirement to work across all outlets, which include Southside Dining and Stop and Shop.

About us

Calderdale and Huddersfield Solutions Ltd (CHS) is an exceptional place to work that provides estates, facilities and procurement services to our partner organisation Calderdale and Huddersfield NHS Foundation Trust (CHFT) and other customers. We employ around 450 staff in a wide range of functions, ranging from cleaners, porters, retail and administrative staff to engineers and procurement specialists.

In addition to a competitive salary and NEST pension employer/employee match scheme (up to 6% CHS contribution) we also offer a range of benefits as follows: -

Extensive range of discounts on-line and in store at all your favourite retail outlets/Blue Light discount card for further savings

Staff Lottery scheme/On site restaurant (staff discount), Caf serving Costa coffee/Retail shop

On site Nursery provision and generous Maternity/Paternity and Adoption schemes

Workforce benefit team to support with a range of childcare provision/out of school clubs

Salary sacrifice car and cycle schemes (subject to certain criteria)

Career break scheme/Special leave policies/Flexible working opportunities

On site Occupational Health service/ Dedicated wellbeing hour each week

24/7 Care First Employee Assistance scheme that provides confidential counselling and support/financial and legal help and advice/Chaplaincy Services, Chapel and Prayer rooms

Job responsibilities

• Preparing and serving hot and cold drinks such as coffee, tea, and speciality beverages.
• Cleaning and sanitising work areas, utensils and equipment
• Cleaning service and seating areas
• Describing menu items and suggesting products to customers
• Servicing customers and taking orders
• Ordering, receiving and distributing stock supplies
• Receiving and processing customer payments
• Deal with any customer comments / complaints in a professional manner
• Correct merchandising of stock displays to maximise brand awareness, ensuring security of all stock item.
• Responsibility for stock rotation and checking date codes whilst completing stock replenishment duties
• Temperature check and record all necessary food items as departmental procedure
• To be smart in appearance and well groomed adhering to the departmental uniform policy
• Receiving and checking goods inward includes sandwiches cakes, confectionary etc. where appropriate correct temperature control, should be maintained
• Preparation of food items for service, this includes toast, panini and other food items for retail sale.
• Report any equipment in need of repair and / or work issues to the Assistant Manager.
• Attend all mandatory training.
• Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the CHS Appraisal.
• Comply with all Trust policies, procedures and protocols.
• Carry out duties with due regard to the Trusts Equal Opportunity Policy.
• Maintain professional conduct at all times.

Person Specification

Knowledge

• Ability to work within a team to deadlines (E)
• Good food hygiene practices (E)
• Able to undertake the physical aspects/manual handling of the role, including (for example) operation of equipment, movement of stock, standing for long periods of time. (E)

Experience

• The ability to communicate well with staff, patients and members of the public
• Experience of working in a busy retail / catering environment
• Experience of stock handling, control systems computerised hospitality management system (POS)
• To demonstrate a methodical and organised approach to work (D)
• Understand the need to exercise confidentiality, sensitivity and have an awareness of the demands placed on Retail / Catering Services staff (D)

Qualifications

• NVQ Level 2 award in food safety or equivalent (D)
• NVQ level 1 or 2 in Customer Service (D)
• Basic Food hygiene certificate (D)

General

• Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health (E)
• Must be eligible to work in the UK. (E)
• Ability to work in various locations throughout the network of services provided by the Company/Calderdale and Huddersfield NHS Foundation Trust.(E)
• Having past Barista experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

CH Solutions Huddersfield Royal Infirmary

CH Solutions Huddersfield Royal Infirmary