Banking Representative - Birmingham / Solihull

Metro Bank; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK bank in Birmingham is seeking a dedicated customer service representative to join their team. You will interact with customers, providing exceptional service while managing various tasks in a fast-paced environment. The role offers extensive training, a competitive salary, and a comprehensive benefits package, including healthcare and career advancement opportunities. Work-life balance is prioritized, with set hours and shared shifts. Ideal candidates will have strong customer relationship skills and attention to detail.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Extensive training

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Understanding of risks associated with the role.
• Proficient in computer skills.
• Experience in handling customer service queries.

Responsibilities

• Provide exceptional service to customers.
• Work as part of a team to meet store objectives.
• Keep updated on regulatory training.
• Call out concerns responsibly.

Skills

Customer relationship building

Attention to detail

Computer skills

Customer service experience

Tools

Microsoft Office

Job description

What you will do

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

Working Arrangements & Training

Metro Bank Birmingham is a Monday – Saturday store. We are currently recruiting for full time, hours across 5 days. There might be a business need for you to support our Solihull store.

Work-life balance matters to us.

Our full-time colleagues work from 8 : 45am - 5 : 15pm OR 9am - 5 : 30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible.

We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.

What you will need

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Our promise to you

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts
• Extensive training to build your knowledge and skills
• Internal opportunities for career advancement
• Upon completion of training, you will receive a salary uplift