Banking Customer Service & Digital Education Advisor

HSBC; Chichester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global bank in Chichester is looking for a Customer Service Consultant to provide outstanding service. This role involves educating customers on digital platforms, raising fraud awareness, and supporting customers in vulnerable situations. The successful candidate will have excellent communication skills and a passion for delivering exceptional customer experiences. Full training is provided, along with an attractive salary and generous benefits including holidays and health coverage.

Benefits

Over six weeks’ holiday

Employee discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills enabling effective conversations.
• Proven ability to take ownership of customer enquiries through to resolution.
• Ability to adapt to a continuously changing environment.

Responsibilities

• Be the first point of contact for customers and deliver exceptional service.
• Educate customers about HSBC digital services and fraud awareness.
• Support customers who are in vulnerable situations.

Skills

Excellent communication skills

Resilience to change

Customer service orientation

Job description

A leading global bank in Chichester is looking for a Customer Service Consultant to provide outstanding service. This role involves educating customers on digital platforms, raising fraud awareness, and supporting customers in vulnerable situations. The successful candidate will have excellent communication skills and a passion for delivering exceptional customer experiences. Full training is provided, along with an attractive salary and generous benefits including holidays and health coverage.