Banking Concierge & Digital Services Advisor

Virgin Money; Barnsley; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading UK banking institution located in Barnsley is seeking a Customer Consultant to join their team. Your duties will include welcoming customers, assisting with digital banking services, and resolving queries. We’re looking for individuals with a passion for customer service and a keen interest in technology. This full-time role offers a salary between £23,500 and £25,000, along with excellent benefits such as generous holidays and family leave, allowing you to make a meaningful contribution to the community.

Benefits

Generous holidays – 38.5 days annual leave

Up to five extra paid wellbeing days

20 weeks paid family leave

Market-leading pension

Free private medical cover

Flexible benefits from day one

Qualifications

• Experience or passion for customer service.
• Curiosity to seek best solutions for customers.
• Ability to engage and build rapport.
• Flexible and positive working approach.
• Enthusiasm to achieve collective goals.
• Interest in digital technologies.

Responsibilities

• Welcome customers to the Branch.
• Educate customers on digital services.
• Resolve customer banking queries.
• Understand customer needs and provide solutions.
• Collaborate with colleagues for expert advice.
• Promote Virgin Money in the local community.

Skills

Customer service experience

Communication skills

Digital literacy

Team collaboration

Tools

Microsoft Office

Job description

A leading UK banking institution located in Barnsley is seeking a Customer Consultant to join their team. Your duties will include welcoming customers, assisting with digital banking services, and resolving queries. We’re looking for individuals with a passion for customer service and a keen interest in technology. This full-time role offers a salary between £23,500 and £25,000, along with excellent benefits such as generous holidays and family leave, allowing you to make a meaningful contribution to the community.