Bank Receptionist/Patient Navigator

NHS; Bristol; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Bristol is seeking a flexible Bank Receptionist to join their Patient Navigation team. Responsibilities include triaging patients, managing appointments, and providing comprehensive reception services. Ideal candidates must have at least 2 GCSEs including Maths and English, excellent computer skills, and prior experience in a GP practice is essential. This part-time role offers flexible working hours to cover various shifts and ensures smooth clinic operations.

Qualifications

• Two GCSEs or equivalent, including Maths and English.
• Excellent keyboard and computer skills.
• Strong communication skills and ability to manage patient navigation.

Responsibilities

• Triage and navigate patients to appropriate appointments.
• Provide a comprehensive reception service to GPs and patients.

Skills

Excellent keyboard and computer skills

Demonstrable communication skills

Ability to work under pressure

Ability to communicate clearly & succinctly

Education

Minimum 2 GCSE passes including Maths & English

Tools

EMIS clinical computer systems

Job description

Job Summary

We are seeking a friendly Bank Receptionist with excellent communication, keyboard and computer skills to join the friendly Patient Navigation team at Priory Surgery.

Hours are 8.00am-1:15pm and/or 1.15pm-6.30pm. There will be planned sessions between 1-3 months in advance with last minute sickness cover as needed.

The role is to provide a comprehensive reception service within the Practice to GPs, health professionals, the general public and other agencies.

You will be required to triage and navigate patients to an appropriate appointment or service, receive patients and other surgery users, oversee the main reception area and ensure the smooth running of GP sessions and other clinics, using computerised systems that are an essential part of the role.

This role would suit a flexible individual, with a 'can do' attitude. Please note, prior experience working as a patient navigator/receptionist in a GP practice is essential for this role.

Responsibilities

• To triage and navigate patients to an appropriate appointment or service, receive patients and other surgery users, oversee the main reception area and ensure the smooth running of GP sessions and other clinics, using computerised systems that are an essential part of the role.
• To provide a comprehensive reception service within the Practice to GPs, health professionals, the general public and other agencies.

Qualifications

• Minimum 2 GCSE passes or equivalent, including Maths & English.
• Excellent keyboard and computer skills.
• Demonstrable communication skills.
• Familiar with the principles of data protection and confidentiality.
• Understanding, acceptance and adherence to strict confidentiality.
• Ability to use own judgement, be resourceful and apply common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Ability to communicate clearly & succinctly verbally and in writing.
• Ability to work under pressure.
• Ability to work in a changing environment.
• Flexibility of working hours / able to work at desired times.
• Reliability, punctuality and good organisation.

Desirable

• Knowledge of EMIS clinical computer systems.
• Understanding of all aspects of H&S.

Experience

• Experience of working as a receptionist / patient navigator in a GP practice.

Details

• Date posted: 17 Rhagfyr 2025.
• Pay scheme: Other.
• Salary: Depending on experience.
• Contract: Bank.
• Working pattern: Part-time.
• Reference number: A0490-25-0004.
• Location: 326 Wells Road, Bristol, BS4 2QJ.
• Employer: Priory Surgery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer website

https://www.priorysurgerybristol.co.uk/