Bank Receptionist

NHS; King's Lynn; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare facility in King's Lynn is seeking a Receptionist to join their experienced team on a flexible bank role to cover sickness and holidays. Ideal candidates will have at least 3 GCSEs including English, and demonstrate excellent interpersonal and organisational skills. The role involves providing efficient assistance to patients and managing appointments. This position offers competitive pay between £12.36 and £12.74 per hour.

Qualifications

• Experience working in a GP practice is desirable.
• Experience as a receptionist is a plus.

Responsibilities

• Assist and direct patients efficiently and courteously.
• Manage appointments and general enquiries.
• Process repeat prescriptions within 48 hours.

Skills

Excellent interpersonal skills

Organisational skills

IT competency

Outstanding communication skills

Education

3 GCSEs grade A-C, one of which English

Job description

Overview

Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care. We are looking for a Receptionist to join our experienced team. You will be part of a friendly and professional team. The working hours to be covered are 07:45-18:30. This role is a bank role to cover sickness and holidays, with no guaranteed hours.

Main duties

The successful candidate will demonstrate excellent interpersonal and organisational skills as well as a level of competency in IT. Ideally you will be a team player who is adaptable and can demonstrate outstanding communication skills, motivation, initiative and a willingness to learn. We are seeking a candidate with ideally at least 3 GCSEs grade A-C, one of which to be English.

Details

Location: Southgates Medical Centre, 41 Goodwins Road, King\'s Lynn, Norfolk, PE30 5QX; Priory Lane, North Wootton, King\'s Lynn, Norfolk, PE30 3PT

Pay: £12.36 to £12.74 per hour

Contract: Bank; Working pattern: Part-time, Flexible working

Date posted: 19 September 2025

Employer: Southgates Medical Centre & The Woottons Surgery

Address: Southgates Medical Centre, 41 Goodwins Road, King\'s Lynn, Norfolk, PE30 5QX

Website: https://southgatesandwoottonssurgeries.nhs.uk/

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• Ensure an effective and efficient reception service is provided to patients and visitors.
• Deal with general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls, divert calls and take messages with accurate detail.
• Enter home visit requests onto the computer and refer to Duty Doctor as needed.
• Process repeat prescriptions to be ready within 48 hours.
• Advise patients of charges for private services, accept payment and issue receipts where appropriate.
• Enter patient information and codes on to the computer as required; monitor clinical system tasks as directed.
• Scan medical documents into the system and direct to GPs for action.
• Open/close premises at start/end of day and ensure security as required.

Other duties

• Undertake additional duties as requested by the Reception Supervisor or Practice Manager.
• Attend team and practice meetings.
• Provide results and information to patients as directed by doctors.
• Ensure specimens are labelled and passed to healthcare staff for recording before collection.

Compliance areas

• Confidentiality: maintain patient and staff information in strict confidence in line with policy.
• Health & Safety: follow policy, manage risks, maintain a clean and safe work environment.
• Equality and Diversity: respect rights and dignity of patients, carers and colleagues.

Development and quality

• Participation in annual performance reviews and personal development; mandatory training as required.
• Maintain quality, assess own performance, contribute to team effectiveness and work with other agencies to meet patient needs.

Qualifications and experience

• Essential: 3 GCSEs grade A-C, one of which English.
• Desirable: experience of working in a GP practice; receptionist experience.