Bank Receptionist

Excelcare Holdings; Harlow; On-site; GBP 10,000 - 40,000; Part time

Job summary

A dedicated care home provider in Harlow is seeking a Bank Receptionist to join their compassionate team. This role requires excellent communication skills and a positive approach to welcome visitors, manage calls, and ensure a tidy reception area. The ideal candidate will have a background in customer service, alongside strong IT competencies. The position offers flexibility in hours with a competitive pay rate and various employee benefits.

Benefits

28 days holiday including bank holidays

Free onsite parking

Enhanced pay on bank holidays

Refer a Friend Scheme rewarding £500

DBS certificate paid

Comprehensive induction programme

Funded qualifications via apprenticeship

Employee of the month £100

Qualifications

• Positive, can-do approach.
• Previous experience in a customer-facing or reception role.

Responsibilities

• Be the first point of contact for all visitors.
• Ensure visitors sign in and out.
• Answer telephone calls and deliver messages.
• Manage incoming and outgoing post.
• Keep the reception area neat and tidy.
• Work with the Home Manager for necessary supplies.
• Record and report daily and weekly updates.
• Promote the home and support recruitment.

Skills

Excellent communication skills

Good IT skills – Word, Excel and Powerpoint

Attention to detail

Customer service experience

Job description

We have an opportunity for an efficient and friendly Bank Receptionist at our Abbot Care Home in Harlow, Essex. You will be part of a compassionate and welcoming team providing physical, emotional, and social support. Your dedication, reliability and support will make a difference every day.

Excelcare is a familyowned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. Outstanding care is central to everything we do. By joining us you will become one of the ‘family’ and in return for your dedication and hard work you can expect:

• Salary: £12.85 per hour
• As and when required by the home
• 8am 5pm (minus 1 hour unpaid lunch)
• To cover annual leave, sickness etc across Monday Sunday

About the role

• As a receptionist you will be the first point of contact for all visitors to the care home therefore it is essential that everyone is greeted with a warm welcome.
• Ensure all visitors sign in and out.
• Answer all telephone calls and ensure that messages are delivered in a timely manner or calls are transferred to the relevant person.
• Deal with incoming and outgoing post.
• Ensure the reception area is always kept neat and tidy.
• Work closely with the Home Manager and Administrator to ensure the home is stocked with stationery required.
• Recording and reporting on the homes daily and weekly updates as advised by the Home Manager.
• The role also includes promoting the home, conducting show arounds, and supporting the with any recruitment of new team members.

What we are looking for from you

• A positive, can do approach
• Excellent communication skills
• Good IT skills – Word, Excel and Powerpoint
• Attention to detail
• Previous experience in a customer facing or reception role.

What we offer in return for your hard work

• 28 Days holiday including bank holidays
• Free onsite parking*
• Enhancement to pay on bank holidays
• Refer a Friend Scheme rewarding £500 for every person you refer
• DBS certificate paid by Excelcare*
• Comprehensive induction programme
• Funded qualifications via the apprenticeship programme (where required)
• Employee of the month £100 for outstanding contribution
• Team appreciation week

*Terms and Conditions apply

If you are interested in the position, please apply online today – we look forward to hearing from you