Bank Receptionist

Excelcare Holdings; Colchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A family-owned care home group in Colchester seeks a Bank Receptionist. This role involves welcoming visitors, handling calls, and maintaining the reception area. The ideal candidate will possess excellent communication skills and prior experience in customer service. The position offers £12.85 per hour with a zero-hour contract and a supportive work environment.

Benefits

28 Days holiday including bank holidays

Free on-site parking

Enhanced pay on bank holidays

Refer a Friend Scheme with rewards

DBS certificate paid by Excelcare

Comprehensive induction programme

Employee of the month award

Team appreciation week

Qualifications

• A positive, can do approach.
• Previous experience in a customer-facing or reception role.

Responsibilities

• Be the first point of contact for all visitors to the care home.
• Ensure all visitors sign in and out.
• Answer all telephone calls and ensure timely message delivery.
• Deal with incoming and outgoing post.
• Ensure the reception area is kept neat and tidy.
• Work closely with the Home Manager and Administrator.

Skills

Excellent communication skills

Good IT skills – Word, Excel and Powerpoint

Attention to detail

Customer service experience

Job description

Overview

We have an opportunity for an efficient and friendly Bank Receptionist at our St Filans Care Home in Colchester. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support will make a difference every day.

Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. Outstanding care is central to everything we do. By joining us you will become one of the ‘family’ and in return for your dedication and hard work you can expect:

• Salary: £12.85 per hour
• Zero hour contract
• Shifts 8am – 5pm - minus 1 hour unpaid lunch break

About the role

• As a receptionist you will be the first point of contact for all visitors to the care home therefore it is essential that everyone is greeted with a warm welcome.
• Ensure all visitors sign in and out.
• Answer all telephone calls and ensure that messages are delivered in a timely manner or calls are transferred to the relevant person.
• Deal with incoming and outgoing post.
• Ensure the reception area is always kept neat and tidy.
• Work closely with the Home Manager and Administrator to ensure the home is stocked with stationery required.
• Recording and reporting on the homes daily and weekly updates as advised by the Home Manager.
• The role also includes promoting the home, conducting show arounds, and supporting the with any recruitment of new team members.

What we are looking for

• A positive, can do approach
• Excellent communication skills
• Good IT skills – Word, Excel and Powerpoint
• Attention to detail
• Previous experience in a customer facing or reception role.

What we offer in return for your hard work

• 28 Days holiday including bank holidays
• Free on-site parking*
• Enhancement to pay on bank holidays
• Refer a Friend Scheme rewarding £500 for every person you refer
• DBS certificate paid by Excelcare*
• Comprehensive induction programme
• Funded qualifications via the apprenticeship programme (where required)
• Employee of the month - £100 for outstanding contribution
• Team appreciation week

*Terms and Conditions apply

If you are interested in the position, please apply online today – we look forward to hearing from you.