Bank Host

Care Concern Group; Aberdeen City; On-site; GBP 10,000 - 40,000; Full time

Job summary

A family-owned care provider in Aberdeen is seeking a Host to ensure smooth dining operations in their care home. The role includes managing the dining area, providing excellent customer service, and ensuring safety and compliance. Ideal candidates will have strong organizational, communication skills, and previous customer service experience. Join a supportive environment where you can make a significant difference in residents' lives.

Benefits

Onsite Parking

Paid PVG

Uniform Provided

Qualifications

• Strong organizational skills to manage the dining area.
• Excellent communication skills to interact effectively.
• Keen attention to detail for maintaining cleanliness.

Responsibilities

• Oversee the management of dining areas.
• Keep food items correctly stored and labelled.
• Assist in setting up the dining room for meals.
• Update menu displays daily.
• Provide meals and drinks to residents.
• Offer refreshments to residents and visitors.
• Maintain communication with the Head Chef.
• Collect feedback about dining experiences.
• Ensure compliance with health regulations.
• Conduct training for new staff.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Team Player

Job description

Overview

Catering and Hospitality - Woodlands Care Home
Contract: Bank
Salary: £12.21 Per Hour
Shift Type: Days
Contracted hours: Bank

Our care home, nestled in the tranquil Craigiebuckler area of Aberdeen, offers distinguished care services tailored to a variety of needs, including Residential, Nursing, Dementia, Respite, and Palliative care. With a capacity for 81 residents, we provide a serene and supportive environment where personalized care meets exceptional living.

We’re seeking a dedicated Host to oversee the smooth operation of our dining areas, ensuring our residents and visitors enjoy top-notch service in a clean and safe setting.

What We Offer

• £12.21 per hour
• Onsite Parking
• Paid PVG
• Uniform Provided

Why This Role Matters

As Host, you’ll be the heart of our dining areas, where your attention to detail and warm demeanour will ensure that every meal and visit is enjoyable. Your role is crucial in maintaining a welcoming atmosphere and delivering excellent service, enhancing the overall experience for everyone who visits our café.

What You’ll Do

• Café Management: Oversee the function and proper use of the dining areas, including any garden spaces, ensuring everything runs smoothly and efficiently.
• Food Storage: Keep fridges clean, ensuring food items are correctly stored, labelled, and rotated according to our guidelines. Maintain clean food storage cupboards and manage stock rotation in the café area.
• Dining Setup: Assist in setting up the dining room for lunch and dinner, including dressing tables to create an inviting dining environment.
• Menu Management: Update menu displays daily, keeping offerings fresh and appealing.
• Meal Provision: Provide meals and drinks to residents who visit, and assist with their meals if needed, coordinating with care staff.
• Refreshments Service: Offer refreshments such as tea and coffee to residents, relatives, and other visitors outside of regular mealtimes.
• Communication: Maintain clear communication with the Head Chef regarding supplies and any special requirements.
• Feedback: Collect information from residents about their dining experience to ensure continuous improvement.
• Compliance: Ensure that all tasks align with company policies, HACCP regulations, COSHH regulations, and infection control practices.
• Training & Supervision: Undertake induction and supervision of new staff and attend mandatory training sessions as required.

Skills, Knowledge & Qualifications

• Organizational Skills: Strong organizational skills to manage the dining area and keep everything running smoothly.
• Communication Skills: Excellent communication skills to interact effectively with residents, visitors, and staff.
• Attention to Detail: Keen attention to detail for maintaining cleanliness, food safety, and accurate record-keeping.
• Team Player: Ability to work collaboratively with care staff and other team members.

Desired Experience

• Customer Service Experience: Previous experience in a customer-facing role, ideally in a café or similar setting.
• Food Handling Knowledge: Familiarity with food storage and safety practices.
• Care Environment Experience: Experience working in a care environment is advantageous but not essential.

About Us

You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 100 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.

We believe in delivering care to the highest standard, and our five core values guide everything we do:

Trust | Respect | Passion | Kindness | Inclusivity

These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.

Bring your skills and passion into our care home, where your role will make a significant difference in the daily lives of our residents and visitors.