BANK Employee Relations Advisor (Sickness Support Team) | Croydon Health Services NHS Trust

Croydon Health Services; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider is seeking an Employee Relations Advisor for their Sickness Support Team. The role focuses on managing sickness absence, providing expert guidance, and training managers in effective absence management. The position requires strong interpersonal and analytical skills, alongside a commitment to improving workforce health. This full-time role is based in Greater London, offering the opportunity to impact organizational health outcomes.

Qualifications

• Experience managing sickness absence cases.
• Ability to build training programs for managers.
• Strong stakeholder engagement skills.

Responsibilities

• Provide expert advice in meetings related to sickness.
• Deliver tailored training on sickness absence processes.
• Use data to inform service allocations.
• Collaborate with various teams for proactive solutions.
• Develop training programs that engage managers.

Skills

Expertise in sickness-related meetings

Training and coaching experience

Data analysis skills

Strong interpersonal skills

Job description

Overview

Employee Relations Advisor (Sickness Support Team) (BANK) Band 6, Full Time. Croydon Health Services NHS Trust is looking to appoint an Employee Relations Advisor via Bank to join the Employee Relations Team at Croydon Health Services for 4 months. The postholder will work onsite at least 4 days per week, in a fast-paced, large, unionised environment, handling a busy sickness absence caseload and training managers in absence management.

Why Join Us?

Reducing sickness rates and supporting a safe, sustainable return to work for our employees is a key priority for the Trust. This is more than a case management role; you’ll be part of a Trust-level project team at the heart of workforce transformation. You’ll have the freedom to shape your work and contribute ideas, directly influencing how sickness absence is managed across the organisation—improving outcomes for staff, services, and patient care.

The Role

As ER Advisor for the Sickness Support Team, you will:

• Be a trusted partner. Provide expert advice in sickness-related meetings including Long-Term Sickness (LTS), Short-Term Sickness (STS), and Return to Work (RTW), ensuring procedural compliance, effective case progression, and appropriate guidance on reasonable adjustments and hearings.
• Manager Capability Building. Deliver tailored 1:1 and team training on sickness absence processes, documentation standards, and system usage, while coaching and mentoring managers across varying levels of experience to build confidence and capability.
• Data-Driven Targeting. Use sickness absence data to inform monthly service allocations and prioritise support for high-need areas, working collaboratively with HR Business Partners to align interventions with directorate needs.
• Work Collaboratively. Partner with HR Business Partners, Occupational Health, Organisational Development, and Staff Wellbeing teams to deliver proactive solutions, address hot spots, and support sustainable workforce health.
• Training Programme Development & Delivery. Design and deliver a comprehensive training suite covering sickness procedures, meeting preparation, and documentation, using interactive methods such as role play to reinforce learning and build manager confidence.
• Stakeholder Engagement & Continuous Improvement. Maintain strong relationships with directorates, act on feedback to enhance service delivery, and promote best practice by signposting managers to relevant resources and guidance.

This advert closes on Tuesday 30 Sep 2025.