Bank Call Advisor (Non-Emergency) – Flexible Hours

East of England Ambulance Service NHS Trust; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A regional healthcare service is seeking a CALL EEAST Advisor (Bank) to join their Contact Centre in Norwich. This position involves answering operational calls, providing assistance over the phone, and connecting callers with service providers. Candidates must be dynamic, hardworking, and available to work weekends and bank holidays. The role supports patient care in a diverse region and offers flexible working arrangements to balance work and personal commitments.

Qualifications

• Dynamic, fun, hardworking individual.
• Availability to work weekends and bank holidays.
• Ability to provide accurate assistance over the telephone.

Responsibilities

• Answer operational calls coming into the contact centre.
• Provide assistance using software/triaging tools.
• Connect callers to other service providers as needed.

Job description

A regional healthcare service is seeking a CALL EEAST Advisor (Bank) to join their Contact Centre in Norwich. This position involves answering operational calls, providing assistance over the phone, and connecting callers with service providers. Candidates must be dynamic, hardworking, and available to work weekends and bank holidays. The role supports patient care in a diverse region and offers flexible working arrangements to balance work and personal commitments.