Bank Business Support Administrator

NHS; Guildford; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading health provider is seeking a Bank Business Support Administrator based in Guildford. The role involves providing excellent customer service, screening referrals, and supporting administrative tasks across community services. Applicants should possess strong communication skills and a good general education, with experience in a busy office environment preferred. This position offers flexible working arrangements and opportunities for professional growth and development.

Benefits

Flexible shift booking

Well-being support

Professional growth opportunities

Recognition & engagement initiatives

Qualifications

• Administrative experience in a busy, customer-facing environment.
• High levels of computer literacy including Microsoft Office packages.
• Ability to maintain confidentiality and work with discretion.

Responsibilities

• Screen and triage referrals into the Single Point of Access.
• Provide general administrative support including stock ordering and minute-taking.
• Support safeguarding processes and manage documentation.

Skills

Customer service skills

Communication skills

Organizational skills

Computer literacy

Teamwork

Education

Good general education to at least GCSE level

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Bank Business Support Administrator - Surrey

The Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services.

The Business Support Administrator will support the effective filtering and directing of telephone calls and correspondence for Surrey Childrens Community Services and where required, with partner organisations.

This role will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.

This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.

Base

The Business Support Administrator role will cover Woking, Guildford and Farnham. It will involve supporting our Surrey-wide service.

HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements

Main duties of the job

Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.

Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.

Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.

Provide signposting to HCRG Care Group services and other agencies.

Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.

Maintain and update clinical systems, databases, and clinic templates.

Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.

Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.

Work flexibly to cover colleagues and ensure service priorities are met.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

As aBank Business Support Administratorwe value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated:

As well as the attractive hourly rates of pay, at HCRG Care Group you will benefit from:

• Flexible Shift Booking Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance.
• Wagestream Access Track and access earned wages anytime, avoiding high-interest loans or overdrafts.
• Professional Growth Gain experience across various services, access free training, and join ourStrive for Betterprofessional network.
• 24/7 Well-being Support Free counselling, legal advice, financial guidance, and career coaching.
• Innovative Culture Share ideas, apply for national funding, and contribute to service improvements.
• Recognition & Engagement Nominate colleagues for awards and participate in executive Q&A sessions.
• Commitment to Excellence Be part of a team with "Good" or "Outstanding" CQC-rated services.

Job description

Job responsibilities

As aBank Business Support Administratorwe value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated:

As well as the attractive hourly rates of pay, at HCRG Care Group you will benefit from:

• Flexible Shift Booking Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance.
• Wagestream Access Track and access earned wages anytime, avoiding high-interest loans or overdrafts.
• Professional Growth Gain experience across various services, access free training, and join ourStrive for Betterprofessional network.
• 24/7 Well-being Support Free counselling, legal advice, financial guidance, and career coaching.
• Innovative Culture Share ideas, apply for national funding, and contribute to service improvements.
• Recognition & Engagement Nominate colleagues for awards and participate in executive Q&A sessions.
• Commitment to Excellence Be part of a team with "Good" or "Outstanding" CQC-rated services.

Ideal Candidate

Essential:

• Good general education to at least GCSE level or equivalent, including Maths and English

• Administrative experience in a busy, customer facing environment

• Excellent customer services skills

• Accurate and efficient keyboard skills

• High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.

• Ability to work as part of a team

• Effective interpersonal and communication skills, both verbal and written

• Good telephone manner

• Polite and helpful customer service skills

• Ability to work with discretion, sensitivity and maintain confidentiality

• Good planning and organisational skills and ability to meet deadlines

• Ability to prioritise and manage workload in busy environment

Desirable:

• Minute taking
• Knowledge of clinical systems or databases

Other requirements:the successful applicant will need to be a car driver

Please see attached Job Description for full Personal Specification.

Person Specification

General Requirements

• Click Apply for this job above to view the Job Description on our career site
• Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.