Bank Administrator

Central London Community Health Trust; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community health organization is seeking a Bank Administrator Officer to provide high quality administrative support. The role includes booking clinics, processing referrals, and maintaining health records. Candidates should have relevant administrative experience, good literacy and numeracy, and be competent in Microsoft Office. This position offers paid training and flexible working options, contributing significantly to patient care in a compassionate environment.

Benefits

Flexible working options

Comprehensive induction

Training and development opportunities

Qualifications

• Secretarial and administrative experience in an office environment.
• Experience of working with the general public in a customer or client-facing role.
• Experience of inputting to databases, spreadsheets and/or other IT Systems.

Responsibilities

• Provide comprehensive administrative support to the team.
• Book clinics and process new referrals.
• Communicate effectively regarding appointments.

Skills

Microsoft Office

Organisational skills

Copy typing

Communication skills

Education

NVQ Admin Level 3 in Administration or relevant experience

Good literacy and numeracy

Job description

Central London Community Health Care are now looking for a Bank Administrator Officer to join them

• The post holder will provide a comprehensive and high quality administrative support to the team.
• The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers.
• The post holder will be required to type clinical letters including copy typing.
• Support temporary staff and supporting day to day running of the office.

Main duties of the job

• Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures.
• Communicate effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards.
• To collect, process, distribute incoming mail.
• General photocopying, scanning and filing of confidential and non-confidential information.
• To utilise the relevant IT systems, specifically EMIS to enter and retrieve data ensuring all details are accurately recorded in a timely manner.
• To carry out smart card re-authentication as appropriate.
• Maintain and manage departmental filing systems, including electronic.
• To maintain health records as required and according to protocols.

About us

Just as we care about our patients' well-being, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme(only available for Band 5 and up)
• Flexible working options
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Person Specification

Education/Qualification

• Good literacy and numeracy, general education
• NVQ Admin Level 3 in Administration or relevant experience

Experience

• Secretarial and administrative experience in an office environment
• Experience of working with the general public in a customer or client-facing role
• Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
• Experience of taking, producing and distributing notes or letters as directed
• Experience of working with patients and carers in a public sector environment
• Experience of working in a health care environment
• Knowledge of stock ordering procedures

Skills & Knowledge

• Ability to create and structure office systems e.g. filing, stationery and equipment ordering
• Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
• Accurate copy typing
• Able to prepare routine correspondence independently
• Evidence of excellent organisational skills
• Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£14.26 an hourWeekly pay will include: Basic pay + HCAS + 12.07% Holiday pay