Band 8a Service Manager

Birmingham Community Healthcare NHS Foundation Trust; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A regional healthcare provider in Birmingham is seeking a Service Manager for its West Midlands Rehabilitation Centre. In this role, you will lead operational management, ensuring the delivery of high-quality, patient-centred care across multiple rehabilitation services. Ideal candidates will demonstrate strong organisational skills, experience in budget management, and the ability to foster relationships with stakeholders. The position promises a dynamic environment focused on service transformation and continuous improvement.

Qualifications

• Strong organisational skills required.
• Ability to manage multiple workstreams at pace.
• Experience in operational management in healthcare.

Responsibilities

• Provide day-to-day operational leadership across services.
• Manage budgets, resources, and workforce planning.
• Drive service transformation and improvements.

Skills

Organisational skills

Relationship building

Budget management

Leadership

Job description

Overview

An exciting opportunity has arisen to join the West Midlands Rehabilitation Centre (WMRC) as a Service Manager.

WMRC provides a range of specialist rehabilitation services across the region, including Amputee Rehabilitation, Specialist Orthotics, Functional Electrical Stimulation, Birmingham Wheelchair Service, Regional Posture and Mobility Service, Access to Communication and Technology, and specialist clinics. These services are central to supporting patients in achieving greater independence, mobility and quality of life.

The role is a key part of the leadership team, working closely with the Group Manager and Clinical Service Managers to ensure safe, high quality, patient centred care. You will be responsible for the operational management of services, leading all administrative functions and acting as the main operational contact. With oversight of multiple services and budgets, you will ensure resources are managed effectively, performance is monitored, and improvements in efficiency and productivity are delivered.

The role requires strong organisational skills and the ability to manage multiple workstreams at pace, balancing strategic priorities with operational demands. Success will depend on your ability to build strong relationships with key stakeholders.

Responsibilities

• Provide day-to-day operational leadership across a range of specialist rehabilitation services.
• Act as the main operational contact for the Centre, ensuring smooth delivery of services.
• Work in close partnership with Clinical Service Managers and Matrons to maintain safe, high-quality, patient-centred care.
• Lead and coordinate all administrative functions across the Centre.
• Manage budgets, resources, rotas, workforce planning, and waiting lists to meet activity and financial targets.
• Drive service transformation and continuous improvement, ensuring services adapt to local and national priorities.
• Oversee and support multiple workstreams and projects, ensuring delivery to timescales.
• Monitor performance using KPI data, capacity and demand modelling, waiting list information, and feedback, ensuring effective governance and compliance.
• Build and maintain strong working relationships with internal teams, commissioners, and external stakeholders.
• Provide visible, inclusive, and compassionate leadership that supports staff engagement and development.
• Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address.

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe\'s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to Be Part of Our Team and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

For further details / informal visits contact: Name: Claire Jennings
Job title: Group Manager
Email address: [e-mail]
Telephone number: 07704018105