Band 6 Service Improvement and Development Officer

NHS; Birmingham; On-site; GBP 38,000 - 47,000; Full time

Job summary

A community healthcare provider in Birmingham is looking for a Service Improvement and Development Officer to enhance healthcare services. This full-time role requires skills in project management and service redesign, among others, working closely with various stakeholders. Ideal candidates will have a degree or equivalent experience and a background in project management. The position offers a salary range of £38,682 to £46,580, depending on experience. Flexible working arrangements are available.

Qualifications

• Degree Level or equivalent level of experience.
• Project/Programme Management qualification or equivalent level of experience.
• Evidence of continuous personal development including project and programme management.

Responsibilities

• Support quality, efficiency and cost improvement projects.
• Work in partnership with a range of key stakeholders.
• Communicate effectively across a range of stakeholders.

Job description

Job summary

Do you have a passion and interest for service development and improvement? If so, we have a secondment opportunity and are looking for an individual with a range of experience which may include clinical, project management, service improvement and development skills to join our Strategy and Partnership team.

The Strategy & Partnerships directorate within Birmingham Community Healthcare NHS Foundation Trust are looking for a Service Improvement and Development Officer on a permanent basis.

This role will be pivotal in supporting the Service Improvement and Development Partners to deliver a range of high priority service improvement and transformation projects and business development programmes across the organisation all linked to the delivery of the Trust's Strategic Objectives.

Main duties of the job

The post holder will be expected to support quality, efficiency and cost improvement projects and service redesign working in partnership with a range of key stakeholders, both internally and externally, and will actively work with local communities and patients to ensure that our services are inclusive and reflect the diversity of the local population.

The role will provide a great development opportunity and ideal for a candidate wishing to gain experience and exposure into a highly regarded corporate function at an organisational level.

About us

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Job details

Date posted: 11 December 2025

Pay scheme: Agenda for change

Band: Band 6

Salary: £38,682 to £46,580 a year per annum (pro rata)

Contract: Secondment

Working pattern: Full-time, Flexible working

Reference number: 820‑7540839‑COR

Job locations:

Priestley Wharf, 3 Holt Street, Birmingham, B7 4BN

Job responsibilities

Experience in process mapping, leading service improvement and development with expertise in programme and project management is essential. The successful candidate will need to be self‑motivated with the ability to motivate others with excellent communication and negotiation skills displaying professionalism and resilience both personally and in a team environment.

Person Specification

Qualifications/Training (Essential)

• Degree Level or equivalent level of experience
• Project/Programme Management qualification or equivalent level of experience
• Evidence of continuous personal development including project and programme management

Qualifications/Training (Desirable)

• Relevant training in quality and/or service improvement methodologies

Experience (Essential)

• Experience in the design, development, implementation and management of change in a complex, political, multiple stakeholder environment
• Significant experience in project and or programme management roles
• Experience of successfully communicating across a range of stakeholders

Experience (Desirable)

• Significant experience in process‑mapping and leading service improvement/ development

Skills and Knowledge (Essential)

• Programme and project management expertise to develop, coordinate and deliver projects
• Ability to develop and/or improve existing internal processes and gain buy in from stakeholders at all levels
• Ability to interpret complex data from multiple sources, reporting progress clearly and effectively, identifying key risks and issues and ensuring timely mitigation or escalation
• Excellent written communication skills; able to write clearly and concisely, producing reports, bid responses and business cases

Personal Qualities (Essential)

• Ability to work autonomously without direct supervision
• Willing to encourage and drive innovation, win support to new initiatives by reconciling conflicts and applying rational thinking
• Ability to set high standards for self and others to deliver service priorities

Other Job Requirements (Essential)

• Ability to work flexibly
• Ability to travel across sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Birmingham Community Healthcare NHS FT

Priestley Wharf

3 Holt Street

Birmingham

B7 4BN

Employer's website

https://www.bhamcommunity.nhs.uk/