Band 3 - Urology Diagnostic Unit Receptionist, Urology

West Hertfordshire Teaching Hospitals NHS Trust; St Albans; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider in St Albans is seeking a part-time Band 3 Receptionist for their Urology Diagnostic Unit. You will play a vital role in supporting patients through their diagnostic journey, providing exceptional front‑of‑house service and managing patient bookings. The ideal candidate is organised, approachable, and confident, thriving in a busy clinical environment. Flexible working options are offered to support a good work-life balance while contributing to outstanding patient care.

Benefits

Flexible working options

Priority on staff wellbeing and development

Qualifications

• Experience in a front-of-house or receptionist role.
• Ability to manage patient bookings and enquiries.
• Strong communication skills for liaising with clinical staff.

Responsibilities

• Welcome patients and manage the reception area.
• Coordinate patient flow and manage appointment schedules.
• Maintain patient records and assist with administrative tasks.

Skills

Organised

Approachable

Confident

Patient-focused

Multitasking

Job description

Summary

Join our friendly and dynamic Urology Diagnostic Unit at St Albans City Hospital as a part‑time Band 3 Receptionist (22.25 hours per week), where you’ll play a vital role in supporting patients through their diagnostic journey.

We’re looking for an organised, approachable, and confident individual to provide an exceptional front‑of‑house service, manage patient bookings, handle enquiries, and work closely with our clinical team in a fast‑paced but supportive environment.

If you are patient‑focused, enjoy multitasking, and thrive in a busy clinical setting, we’d love you to be part of our team and help us deliver outstanding care to our community.

Main duties

• Welcome patients, visitors, and staff in a professional and courteous manner.
• Admit / discharge appointments, checking referral details and updating electronic records accurately.
• Coordinate patient flow through the unit, liaising with clinical staff and managing appointment schedules.
• Handle telephone and email enquiries, providing clear information and signposting as appropriate.
• Maintain accurate patient records, scan and upload documents, and manage correspondence.
• Prepare clinic lists and administrative paperwork to support clinical teams.
• Ensure the reception and waiting areas are safe, organised, and presentable at all times.
• Assist with office supplies and administrative stock management.
• Maintain confidentiality and adhere to Trust policies and procedures, including infection‑prevention measures.
• Provide support in managing distressed or anxious patients, demonstrating empathy and professionalism.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award‑winning virtual hospital and re‑imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance.

www.westhertshospitals.nhs.uk/flexibleworking

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