Band 3 Team Administrator - DICE Team

NHS; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading mental health services provider in Birmingham seeks an Administrator to support the Disability Intensive Care Enhanced Team. This full-time, fixed-term role requires excellent organizational skills, attention to detail, and the ability to work in a dynamic environment. Key responsibilities include diary management, handling inquiries, and ensuring efficient office operations. The salary ranges from £24,937 to £26,598 per annum. Join a compassionate team dedicated to improving community mental health.

Qualifications

• Experience in a busy office/customer-facing environment.
• Ability to maintain efficient office systems.
• Experience managing databases and recording data accurately.
• Strong planning and organizational skills.

Responsibilities

• Provide comprehensive administrative support to the DICE Team.
• Manage diary and clinic schedules for clinicians.
• Handle telephone inquiries and administrative tasks.
• Transcribe and distribute meeting minutes.

Skills

Organizational skills

Attention to detail

Customer service

Multitasking

Education

GCE/GCSE or equivalent - grades A-C

RSA/OCR Stage 3 – NVQ Level 3 in Business Administration or equivalent

Job description

Job summary

To provide a fully comprehensive administration service to the Disability Intensive Care Enhanced (DICE) Team. The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi‑task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.

Main duties

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for Autism Assessment clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate bring‑forward systems to manage work.
• Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.
• Audio transcription of letters/reports.
• Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.
• Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers. Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job details

Date posted – 05 December 2025

Pay scheme – Agenda for Change

Band – Band 3

Salary – £24,937 to £26,598 a year per annum, pro rata

Contract – Fixed term

Duration – 18 months

Working pattern – Full‑time

Reference number – 436‑7489772‑A

Job locations – Finch Road Hub, 2 Finch Road, Birmingham, B19 1HS

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK).

Person specification – Qualifications

• Essential – GCE/GCSE or equivalent - grades A‑C
• Desirable – RSA/OCR stage 3 – NVQ Level 3 in Business Administration or equivalent.

Person specification – Experience

• Essential:
  • Working in a busy and demanding office/customer facing environment.
  • Maintaining efficient office systems, including managing effective filing systems.
  • Managing databases and/or spreadsheets and accurately recording data.
  • Planning and organising own workload and of staff within own span of control.
  • Supporting a multi‑disciplinary team.
  • Adapt easily to unplanned changes in operational requirements.
• Desirable – Working within health/public sector.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Birmingham and Solihull Mental Health NHS Foundation Trust

Address: Finch Road Hub, 2 Finch Road, Birmingham, B19 1HS

Employer's website: https://www.bsmhft.nhs.uk/