Band 3 Medical Secretary

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Job summary

A community healthcare provider in Birmingham is looking for a Medical Secretary to provide administrative support in a clinical environment. The role involves managing communications, typing clinical letters, and ensuring the efficient running of the Medical Secretariat. Ideal candidates will have experience in medical administration and strong organizational skills. This position includes full NHS terms and conditions, flexible working options, and well-being services.

Benefits

Full NHS terms and conditions

Attractive relocation payment

Discounts for local retailers

Dedicated well-being services

Flexible working options

Qualifications

• Experience in medical secretarial services.
• Proficiency in audio/copy typing.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide medical secretarial support.
• Type urgent and routine clinical letters.
• Assist in achieving performance targets.

Skills

Communication

Administrative skills

Microsoft Excel

Data entry

Customer service

Job description

Responsibilities

• Work as part of the Medical Secretariat to meet overall service priorities and targets. This will require close liaison with clinical and support staff across the Division, other clinical leadership teams, patient services, and service users.
• Provide a support medical secretarial service within the Division. Undertake accurate audio/copy typing of medical correspondence and general administration.
• Undertake general office duties, including answering the telephone, taking messages ensuring comprehensive information is captured as appropriate, photocopying, filing, faxing and associated duties in an efficient and timely manner.
• Support the day-to-day functions of the Medical Secretariat, managing priorities and contributing to the provision of a well-led, professional, efficient, accurate and timely service. Provide support for written and telephone enquiries on behalf of the Medical Secretariat.
• Type urgent and routine NHS clinical letters where required and transcribe letters from audio recordings ensuring accuracy and a high standard of presentation.
• Assist in achieving national and local performance targets.
• Support the service during periods of short staffing by working as required and deputise in the absence of the Senior Medical Secretaries where necessary.
• Actively engage with the Specialty Management Groups to support the delivery of local and national targets.
• Assist in the collation of information for reports, for example medical reports or incident reports for auditing as required.
• Input and retrieve data within various computer systems and databases such as patient administrative systems (PAS) e.g., Rio/R4, ensuring data quality and accuracy of any information entered.
• Work as part of a wider team and share responsibility to contribute towards the smooth running of an administrative service.
• Provide a customer-focused service and be able to communicate effectively and appropriately with patients and staff at all levels.
• Use Microsoft applications (e.g., Excel) for maintaining and managing records.
• Report any issues or complaints as necessary through the DATIX incident management system.
• Undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people\'s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe\'s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to \"Be Part of Our Team\" and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Job Details and Compliance

See job description attached for detailed breakdown of duties commensurate with the role and person specifications.

UK Home Office Visa Sponsorship requirements.

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship. Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship. The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Equality, Diversity and Inclusion

Disability Confident Employer and Guaranteed Interview Scheme: BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion: As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users. We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives. We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC is striving to redress these imbalances. The Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment, and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification. The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. The Trust is committed to the principles of Positive Action to ensure workforce diversity.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working. In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a \"Great Place to Work\". We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Using Artificial Intelligence

Birmingham Community Healthcare NHS Foundation Trust acknowledges that Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc. are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here.

Benefits of working for us

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible