Band 3 HCA - Hot Hand Clinic

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization in the United Kingdom is seeking a compassionate individual for a role in patient care at their hand injury clinic. The successful candidate will assist with patient procedures, maintain clinic organization, and support medical staff. They must have relevant qualifications and experience in direct patient care, demonstrating teamwork and communication skills. This position offers opportunities to develop within a supportive team focused on excellent patient experience.

Qualifications

• Completion of Trust based numeracy & literacy test or equivalent qualifications.
• Experience in a patient-facing clinical support role providing direct patient care.
• Understanding of safeguarding principles.

Responsibilities

• Assist with the smooth running of a busy hand injury clinic.
• Prepare the clinic and assist during procedures.
• Participate in holistic patient care and take bloods.

Skills

Compassionate patient care

Communication skills

Teamwork

Education

Maths/English qualifications at Level 2 or above

Completion of a competency-based workbook or equivalent

Care Certificate or equivalent experience

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking a dedicated individual to join the Hot Hand clinic. This role requires a compassionate approach and commitment to providing excellent patient care.

Closing date is 18 January 2026

Responsibilities include assisting with the smooth running of a busy hand injury clinic and working with healthcare professionals to provide seamless expert care. You will be an integral part of the supportive team, contributing to a positive patient experience. There will be valuable opportunities to expand your knowledge and develop your skills.

Main duties of the job

Duties include setting up the clinic for the day, ensuring areas are well stocked, maintaining stock levels and ordering required stock. During the clinic period, the successful applicant will assist doctors in the procedure room while minor operations are performed and assist with completing dressings. This role will also include cleaning the procedure room after use and preparing for the next patient.

Additionally, there are two exam rooms that doctors use and need healthcare staff to accompany them during assessment and procedures. The successful applicant will participate in holistic patient care by taking bloods, cannulating, measuring BMs and performing ECGs. Arranging follow‑up for patients is also part of your daily role. Joining the duty consultant on daily ward rounds is an important part of this role, and the ability to change dressing on ward rounds is a must. The monitoring of flow through the clinic and the ability to communicate within the team is vital; communication with other departments linked to Hot Hands provides seamless care for our patients.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We develop compassionate and culturally competent leaders, are values driven in all that we do, and create a welcoming inclusive workplace that thrives on the diversity of our people. We want to attract and recruit talented individuals from all backgrounds and ensure staff with a disability are supported with reasonable adjustments.

Job responsibilities

Please note: For a detailed job description for this vacancy, please see attached Job Description.

Person Specification

Qualifications

• Successful completion of Trust based numeracy & literacy test or provide evidence to confirm achievement.
• Mathematics/English qualifications at Level 2 or above.
• Completion of a competency‑based workbook or equivalent relevant experience to vocational qualification at Level 3 (e.g., AS/A levels, Access to Higher Education Diploma in Health Care 3, BTEC national Diploma award or nationals).
• Care Certificate or evidence of prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England Skills for Health.
• Internationally educated applicants must evidence UK ENIC (the UK National Information Centre) Statements of compatibility.

Experience

• Previous experience working in a patient‑facing clinical support worker role providing direct patient care in health or social care as part of a team.
• Understanding of the principles of safeguarding in relation to this role.
• Ability to demonstrate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties which differ from those of a Band 2 Clinical.
• Can link Trust values (Kind, Connected & Bold) to the role and provide examples from personal experience which demonstrate understanding in relation to the role.
• Can explain why training/education and approaches to care need to be consistent in relation to safety and share strategies for supporting patients holistically.

Additional Criteria

• Flexible approach to shift patterns and place of work; this may include service need.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust