Band 3 Emergency Department Receptionist

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

A regional healthcare provider in England is seeking a Band 3 Emergency Department Receptionist to manage patient flow and support core reception activities. The role requires strong communication skills, a high level of organization, and the ability to work flexibly within a busy environment. Candidates must be motivated and enjoy working both independently and as part of a team. This position offers an opportunity to contribute to patient care while ensuring accurate data maintenance within the emergency department.

Qualifications

• Highly motivated with the ability to use electronic systems.
• Enjoys working in a busy environment and managing multiple tasks.
• Strong ability to communicate effectively with patients and staff.

Responsibilities

• Welcome patients and ascertain their reasons for attendance.
• Register patients using the electronic system and ensure data quality.
• Assist with administrative tasks and communicate with external organisations.

Skills

Strong communication skills

Organizational skills

Ability to work independently and as part of a team

Adaptability

Data quality maintenance

Job description

Overview

All areas of Emergency Care are currently 7 days per week, 24 hours a day. A Band 3 Emergency Department Receptionist is expected to work a combination of all shift patterns. The service areas and operating hours are subject to change based on service demand and developments.

The Urgent Treatment Centre provides fast medical treatment and advice for patients who are urgent but do not require a visit to A&E, and can also be used when you cannot wait for a GP appointment. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. Patients with various medical concerns can be assessed, diagnosed, treated and safely discharged home the same day.

Responsibilities

• Welcome patients and other visitors to the department, ascertain their reason for attendance and provide guidance, information or assistance as appropriate.
• Deliver core reception activities including booking out‑patient clinic appointments following the correct process and procedures.
• Register patients using the electronic system and ensure data input is correct and data quality is maintained.
• Access patients' summary care records and transfer the data accurately onto our electronic systems.
• Report or escape any system or procedural issues.
• Work flexibly across all Emergency Care Services and prioritise a busy workload within reception areas.
• Work in a timely manner within a busy working environment.
• Assist with coding and conforming to data quality, and undertake administrative tasks set by the Senior Team.
• Communicate effectively with patients, relatives, external organisations and fellow staff members.

Qualifications

Highly motivated, adaptable, enjoys working both independently and as part of a team. Strong communication skills with patients, relatives, external organisations and staff. Ability to use electronic systems and maintain data quality. Excellent organisational skills and the ability to prioritise in a busy environment.

About the Trust

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people across Bedfordshire and surrounding areas at two busy sites in Bedford and Luton. Both sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. The Trust is committed to delivering the best patient care with state‑of‑the‑art facilities and a high‑performing team, offering training and development opportunities for staff.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required. Vacancies may close prior to the advertised closing date when sufficient applications have been received.