Band 3 Clinical Services Administrator - S.Glos

Avon & Wiltshire Mental Health Partnership NHS Trust; Kingswood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is looking for an organized and motivated individual for an administrative role in Kingswood. The successful candidate will support multidisciplinary teams and facilitate efficient service delivery. Key skills required include proficiency in Microsoft Office, proven administration abilities, and a friendly telephone manner. Previous experience in a similar role is essential. This position offers an excellent opportunity to develop your career in a supportive environment.

Qualifications

• Experience in administrative roles within healthcare or similar environments.
• Proven ability to manage diary and appointment scheduling.
• Strong organizational skills, capable of meeting deadlines.

Responsibilities

• Provide comprehensive administration and secretarial support to multidisciplinary teams.
• Be the first point of contact for the team and manage initial enquiries.
• Maintain electronic patient records and collate data for reporting.

Skills

Proven administration & secretarial skills

Competence in Microsoft Office and Excel

Warm and friendly telephone manner

Effective team player

Job description

Job overview

We are looking to appoint a highly motivated, enthusiastic, flexible and resourceful individual with experience and/or an interest in working to support with service users accessing mental health services.

South Gloucestershire Psychological Therapy Service (PTS) is an established and supportive service with excellent relationships across teams. This is an exciting job opportunity for you to develop your career and to take on new challenges in an ever-changing environment. There may be scope for increasing hours in the future. The successful applicant will work from our Kingswood base, BS15.

The post holder will work closely with the other administrators (involving some phone cross cover) and will report to the Lead Admin and Head of Psychological Therapies. They will also support the Therapists to ensure the service meets service user outcomes, its key performance indicators and key stakeholder requirements.

We are looking for a reliable and organised individual with proven administration & secretarial skills, who is fully competent in the use of Microsoft Office, Excel and diary management with a warm and friendly telephone manner, experience of typing, notetaking and enjoy being a team player.

Please note - this vacancy is not eligible for a sponsorship.

Main duties of the job

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team, and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.

The post holder will be key in arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised and they are accountable for their own actions – supervisor is available for reference but generally, they will manage their own workload.