Band 3 Administrator District Nursing | West London NHS Trust

West London Mental Health Trust; Greenford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare organization in Greenford is looking for a dynamic administrator to join their friendly administration team. This role involves providing support to clinical teams across multiple locations, processing referrals, managing communications, and assisting with information dissemination to service users. Ideal candidates will have strong communication and organizational skills, experience in healthcare administration, and the ability to handle sensitive situations with empathy. The position does not offer sponsorship and applications close on Dec 5, 2025.

Qualifications

• Ability to handle sensitive information with confidentiality.
• Experience in administrative roles within a healthcare setting is preferred.
• Capable of managing multiple tasks efficiently under pressure.

Responsibilities

• Process referrals and incoming communications promptly and accurately.
• Liaise with service users, clinical teams, and external bodies daily.
• Deal with telephone and email inquiries from diverse stakeholders.

Skills

Communication skills

Computer literacy

Organizational skills

Empathy

Job description

We are seeking a dynamic and adaptable administrator to join our small and friendly administration team. This is a varied and engaging position working as a floating administrator to provide support our clinical teams. As part of the role you will be required to work from any of our three bases which are located in Southall, Greenford & Acton.

The successful applicant will be responsible for processing referrals and incoming communications promptly and accurately, and will be expected to liaise with service users, clinical team members and external bodies on a daily basis.

Responsibilities

• Deal with telephone enquiries from health professionals, service users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties.
• Provide information and advice to service users, verbally and/or in writing.
• Act in accordance with the Service in processing new referrals – this includes, but is not limited to, allocating referrals, inputting data into appropriate platforms, creating referrals within the S1 platform, highlighting for clinical triage and acting on triage outcomes as required.
• Assist with the allocation of patients and entering patient details into appropriate health care professionals' diaries.
• Deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and acting where necessary; regularly access the generic email systems and respond to all queries.
• Collate, enter and present activity data for service and management meetings and for monthly and ad hoc statistical returns.
• Maintain service line databases for record keeping, ensuring accurate reporting and invoice processing; this includes logging maintenance for specialist equipment and IT service equipment for the service line.

Contact

For more information or to apply, please email [e-mail] or call 07548 142266.

Additional Information

This vacancy does not offer sponsorship.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

This advert closes on Friday 5 Dec 2025.