Band 2 Emergency Department Receptionist

University Hospitals Birmingham NHS Foundation Trust; Mere Green; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Mere Green is seeking an ED receptionist to provide front-line administrative support. The role involves maintaining patient information, ensuring high quality service under pressure, and requires excellent communication skills. Ideal candidates will thrive in a busy environment and uphold confidentiality.

Qualifications

• Experience in administrative and clerical services.
• Ability to prioritize workload amidst demanding situations.
• Commitment to delivering excellent customer service.

Responsibilities

• Play a key part in patient care through administrative tasks.
• Ensure accurate patient information is recorded timely.
• Respond to unpredictable workloads in a busy environment.

Skills

Excellent communication skills

Confidentiality

Customer service

Job description

Overview

As an ED receptionist, you will play a key part in ensuring the best possible care for all patients attending the department by undertaking a range of administrative and reception responsibilities, that support both the clinicians and patient care.

We are seeking a confident individual, with excellent communication skills and a professional, tactful and diplomatic approach to work, within this very busy department. To work as part of a team, providing high quality front line administrative and clerical services within the department, delivering an excellent patient-focused service.

To respond to an ever changing, unpredictable and demanding workload, within the resources available, prioritising their own workload.

An understanding of confidentiality is essential, as well as a commitment to delivering excellent customer service.

To ensure accurate patient information is recorded in a timely manner, to support the clinical flow of patients at the "front door" of the Trust.

Diversity and Inclusion

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.