Baking School Manager, Vermont

King Arthur Baking Company; Norwich; On-site; GBP 45,000 - 62,000; Full time

Job summary

A prominent baking education organization is seeking a Baking School Manager to oversee operations at the Norwich location. The role includes managing staff, developing class curriculum, and fostering a welcoming environment. Candidates should possess a passion for baking, strong leadership skills, and 3-5 years of relevant experience. This position offers a competitive salary of $60,400 to $81,600, along with comprehensive benefits including profit sharing and employee stock ownership.

Benefits

Medical, dental, and vision insurance

401(k) with company match

40 paid volunteer hours per year

Profit sharing

Qualifications

• 3-5 years’ experience leading and managing a team in an educational or hospitality environment.
• Ability to handle difficult situations with professionalism and tact.
• Skilled in training, delegating tasks, providing feedback.

Responsibilities

• Lead and supervise a team of instructors.
• Manage Baking School operations and promote excellent customer service.
• Analyze and track student progress and feedback.

Skills

Leadership Skills

Communication Skills

Time Management

Customer Service

Problem-Solving

Education

Professional baking experience

Job description

Career Opportunities with King Arthur Baking Company

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Meet Us

King Arthur Baking Company is an award‑winning, audience‑leading baking company with a strategic vision to be the resource for baking education and inspiration. Through traditional and new media, in‑person and virtual education, we strive to be a leader in helping novice and expert bakers alike. We’re not going anywhere – we’ve been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our “never bleached” guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee’s contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee‑owned company.

The Position

The Baking School Manager is responsible for overseeing all aspects of the King Arthur Baking School at the Norwich, VT location. This includes managing the day‑to‑day operations, planning and executing class curriculum, instructing and assisting classes to demonstrate mastery of curriculum and presentation, ensuring high‑quality educational experience, supervising and scheduling staff, and overall promotion of the school. The Baking School Manager will work closely with instructors, students and other cross‑functional business partners to ensure a welcoming and educational environment that promotes the KAB brand.

The Benefits

Yes, we have the regular “stuff” – medical, dental, vision, company‑paid short‑ and long‑term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, and a 401(k) with a company match. But here’s what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co‑employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location

Norwich, VT; onsite daily.

The Pay

$60,400 to $81,600 annual salary; commensurate with experience

Essential Duties and Responsibilities

Lead and supervise a team of instructors, assistant instructors and guest instructors, including hiring, training, scheduling, and performance management. Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.

Lead and supervise all aspects of Baking School operations, including purchasing and expense control. Identify opportunities for operational efficiency.

Maintain appropriate staffing levels based on class offering schedules. Plan for and anticipate future staffing needs. Write accurate schedules to support the business.

Instruct and assist classes with progressive mastery of full range of curriculum.

Partner with Baking School Director to set annual priorities for the Norwich team, monitor business performance, and consistently deliver performance feedback.

Promote and ensure excellent customer service is provided by all team members. Ensure consistent execution of the Baking School curriculum. Responsible for handling complaints or issues in a timely manner and ensuring a positive experience for all visitors.

Cultivate a welcoming and inclusive learning environment. Collaborate with teams and company to reinforce a supportive and accessible educational culture.

Analyze and track student progress, satisfaction, and feedback. Proactively address trends to enhance the overall student experience.

Ensure adherence to all food safety and sanitary policies, procedures and regulations. Maintain and promote a safe environment for the team and customers.

Works cross‑functionally with KAB business partners to promote, support and improve the Baking School.

Experience and Education

3‑5 years’ experience leading and managing a team in an educational, hospitality or Bakery/Restaurant environment.

Professional baking experience is required.

We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.

Leadership

Strong leadership skills, including ability to set clear measurable goals and communicate effectively with internal business partners and staff. This involves skills such as hiring and training, delegating tasks, providing feedback, and fostering a positive work environment to build trust, collaborate and gain buy‑in.

Communication Skills

Clear and effective communication is essential for liaising with external business partners, coordinating with staff, and responding to customer inquiries. Ability to handle difficult situations with professionalism and tact. Strong communication skills facilitate smooth coordination between different stakeholders.

Time Management and Attention to Detail

Skill in coordinating operations, ensuring consistency and high standards. Proficiency in managing multiple tasks simultaneously, particularly during school hours.

Operations Management and Organization

The ability to efficiently organize and coordinate various aspects of the Baking School operations, including scheduling, training, conflict resolution, daily task management, purchasing and inventory control. Maintain high standards of hygiene and safety. Efficient inventory and cost control while minimizing waste.

Problem‑Solving and Decision‑Making Abilities

Quick thinking and resourcefulness are valuable traits for addressing unexpected challenges, such as last‑minute changes, equipment malfunctions, or supply shortages. Comfort with making effective decisions under pressure.

Customer Service

Uphold a customer‑centric approach to ensure outstanding experience, respond to customer feedback, and resolve issues. Implement strategies to enhance customer satisfaction and loyalty. Maintain strong professional relationships.

Success Factors

Genuine enthusiasm for King Arthur’s mission and products and a commitment to living our values.

Results driven: Holds self and team accountable to meeting and exceeding goals. Approaches their work with curiosity, adaptability, and a growth mindset.

Is community minded gets involved, volunteers.

Physical Requirements/Work Environment/Safety

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

Must be able to work for extended periods of time while standing.

Must be physically able to stoop, move quickly, and lift weights up to 50 lbs.

Used hands to handle, control, feel objects, tools, and controls.

Must be able to lift up to 50 pounds.

Must be able to operate commercial kitchen equipment.

Repeat the same movements.

Ability to regularly work in a kitchen environment where allergens may be present.

Ability to regularly touch and taste food products which may contain allergens.

Work environment

Ability to work in a fast‑paced classroom environment where temperatures can vary, work around knives and equipment.

The noise level in the work environment is usually moderate but may be loud dependent on specific work sites and/or equipment operation as well as customer traffic in adjacent areas.

Safety

Understand that safety is the responsibility of everyone at the organization.

Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately.

Engage in safety and compliance training programs and encourage 100% team participation.

Uniform

Chef coat, chef pants, hat, and tee shirt (provided).

Closed‑toe footwear (stipend provided).

Supervision

Travel

N/A

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co‑workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company‑wide green norms and remain educated on company impact campaigns.

There’s room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.