Bailiff

Ministry of Justice; Nuneaton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A governmental organization in the United Kingdom is looking for a Bailiff. This dynamic role requires dealing with individuals in various circumstances, necessitating excellent communication and customer service skills. Successful candidates will have the chance to work in a hybrid model, visiting homes and businesses, while also enjoying benefits such as annual leave and training opportunities. A full UK driving license is essential. Prior experience in a similar environment is beneficial.

Benefits

25 days annual leave increasing to 30 after five years

Pension options

Extensive training and development opportunities

Qualifications

• Excellent customer service skills needed.
• Ability to handle difficult conversations required.
• Strong written and verbal communication skills expected.
• Technology proficiency for IT systems utilization.

Responsibilities

• Communicate clearly with individuals at their residences.
• Demonstrate empathy while fulfilling duties.
• Manage workload and adapt to last-minute changes.
• Use IT and court case management systems confidently.

Skills

Excellent customer service skills

Ability to handle difficult conversations

Strong written and verbal communication skills

Technology proficiency

Job description

Behaviours

The assessed behaviours are:

• Making Effective Decisions
• Managing a Quality Service
• Communicating & Influencing

Role Overview

We understand that this role will not suit everyone, but if you like a dynamic job that has different challenges each day, a bailiff role may suit you. The Bailiff role in HMCTS currently attracts an allowance of £2,000 per annum. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, provided they meet the demands of the role and are agreed upon prior to appointment.

Working Conditions

Successful candidates will be required to work outside of office premises, visiting people at their homes and businesses. Candidates must be able to plan their days, adapt to changing circumstances and maintain professional courtesy under emotionally charged situations. A full UK driving licence is required for probationary or lease car drivers. Fuel allowances, full PPE and safety training will be provided. Candidates must be comfortable using IT and court case management systems.

Immigration

From 22 July 2025 the Government increased the skill level for Skilled Worker visas. Applicants who do not meet this new threshold or who have not held a Skilled Worker visa continuously since before 22 July 2025 will need to consider alternative routes to work in the UK. All successful applicants must maintain the legal right to live and work in the United Kingdom.

Hybrid Working

All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Hybrid working will be discussed and agreed with successful candidates and reviewed regularly.

Interview Details

Interviews will be held in person and are expected to take place on the week commencing 2 February 2026. Virtual interviews will only be considered in exceptional circumstances.

Responsibilities

• Communicate calmly and clearly why you are visiting people at their homes and businesses.
• Demonstrate empathy for court users and remain non-judgmental while carrying out your role.
• Plan your days to manage your workload, cope and adapt with short notice changes.
• Use IT and court case management systems confidently.

Qualifications

• Excellent customer service skills.
• Ability to handle difficult conversations.
• Strong written and verbal communication skills.
• Commitment to providing a brilliant service for customers.

Essential Criteria

Great communication skills – both written and verbal. Ability to handle difficult conversations. Passion for supporting and helping people. Technology proficiency for inputting emails and other systems.

Benefits

• Annual leave 25 days on appointment, increasing to 30 days after five years.
• Pension options.
• Extensive training and development opportunities.