AV Service Engineer

SER (Staffing) Ltd; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A staffing company in Greater London is seeking an experienced AV Service Engineer. In this role, you will attend service and preventative maintenance visits to clients, ensuring quick resolution of issues. You'll need at least 3 years of AV experience, particularly in fault-finding and troubleshooting. Benefits include a competitive salary of £40,000–£55,000, overtime rates, and paid travel. This position also emphasizes ongoing training and development opportunities.

Benefits

25 days holiday + bank holidays

Statutory pension

Continued training and development

Paid door-to-door travel

Qualifications

• Minimum 3 years AV experience with strong fault-finding and troubleshooting.
• Understanding of networking principles is required.
• Technical knowledge of AV controls, audio DSPs, and IPTV systems.

Responsibilities

• Attend service and preventative maintenance visits to clients.
• Liaise with clients and resolve their issues quickly.
• Provide training and mentorship to Junior Engineers.

Skills

AV experience

Fault finding

Troubleshooting

Customer service skills

Tools

Crestron

QSYS

Poly Logitech

Mediastar

Job description

AV Service Engineer

Salary: £40,000 - £55,000 (DOE)

Location: London - Home / Field Based

08:00 – 17:00 | Monday - Friday

Role

Attend service and preventative maintenance visits to clients throughout London and surrounding areas, minimising downtime for clients within the region.

Duties

• Attend out reactive service calls, liaising with clients and resolving their issues quickly and effectively.
• Carry out pro‑active preventative maintenance visits.
• Fault finding and troubleshooting network related issues.
• Act as the point of contact for clients when on site, keeping them informed of any progress.
• Provide training and mentorship to Junior Engineers.
• Troubleshooting control system and DSP issues.
• Maintain up to date service documentation.

What You'll Need

• Minimum 3 years AV experience with strong fault–finding and troubleshooting of audiovisual systems.
• Understanding of networking principles.
• Technical knowledge of AV controls, audio DSPs and IPTV systems; experience with Crestron, QSYS, Poly Logitech and Mediastar highly beneficial.
• Excellent customer service skills.

What's on Offer

• £40,000 – £55,000 basic salary (DOE)
• Overtime rates up to 2X
• Paid door‑to‑door travel
• 25 days holiday + bank holidays
• Statutory pension
• Continued training and development
• Free time each week for training and development.

How to apply

Click apply or contact Jake Voisey on the details provided.