AV/IT Executive Support Engineer

Government Recruitment Service; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public sector organization is seeking an AV Executive Support Engineer to support the day-to-day audio-visual operations for VIP users. This role requires troubleshooting skills and a proactive approach to enhance service quality. Ideal candidates should be enthusiastic about helping staff and have strong teamwork capabilities. Join us in fostering a supportive environment with a focused mission on improving service delivery.

Qualifications

• Proactive approach to developing skills and sharing knowledge.
• Ability to support users effectively.
• Strong communication skills with internal and external parties.

Responsibilities

• Support day-to-day operations of the audio-visual function.
• Troubleshoot infrastructure and audio-visual issues.
• Assist with site surveys and document user requirements.

Skills

Technical support

Troubleshooting

Audio-visual systems

Team collaboration

Job description

Overview

The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.

Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.

Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.

Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.

The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!

Let us tell you a little bit about the role…

Role

As an AV Executive Support Engineer, you will be…

Joining our growing team within the Digital, Data and Technology function, helping build a new level of technical support as the organisation grows to meet the evolving world. Primarily you will be responsible for supporting the day-to-day operations of the IT/AV Operations function to our executive VIP users, ensuring that the various services and team members in the Old Admiralty Building are supported as necessary. You will apply your skills and knowledge to ensure that we deliver superior and supportive services to all users. You may at times be asked to work outside the core 9 to 5 day depending on support requirements.

You will have enthusiasm for helping staff and colleagues and will be able to provide support to users and the rest of the team while following overall strategy and directives. To realise this, you will take a proactive approach to developing your skills and sharing them with the IT/AV Operations Team and its partners, actively contributing to continually improving the services we offer.

Main responsibilities

• Support the day-to-day operations of the audio-visual function, ensuring that quality of service and demands are met dealing with incidents and escalations as appropriate in a professional manner.
• Troubleshoot infrastructure, IOS, WINTEL and audio-visual issues.
• Support VIP staff with organisational wide Teams and WebEx events/meetings, liaise and arrange testing with counterparts (internal and external)
• Work with the organisation and our partners in cross team/ departmental collaboration with clear lines of communication
• Investigate and perform evaluations and testing of new and existing solutions.
• Assist with site surveys and documents current site configuration and user requirements.
• Maintain the correct processes and documentation.
• Assist the IT Operations team when needed with non-AV IT related tasks.