AV Field Technician

Better Days Recruitment Ltd; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in the United Kingdom seeks a Field Engineer to install and maintain AV equipment in Swansea and West Wales. The ideal candidate should have an understanding of modern technology and excellent customer service skills. Responsibilities include providing training to customers, resolving equipment issues, and educating on equipment use. A company vehicle is provided, and training will be given. A full driving license is required, with occasional overnight stays necessary.

Benefits

Company car

Mileage reimbursement

Intensive training program

Qualifications

• Understanding and interest in TV, computer, and broadband systems.
• Experience in installing software on Windows computers.
• Ability to arrange service appointments and meet deadlines.
• Willingness to work as part of a team including occasional overnight stays.
• Professionalism, punctuality, and courtesy are essential.
• Full driving license with no more than 6 points.

Responsibilities

• Install and maintain metering equipment in customer homes.
• Educate customers on the use and care of metering equipment.
• Resolve issues related to monitoring equipment or software.
• Provide accurate information to management and customers.

Skills

Understanding of modern TV, computer, and broadband systems

Experience in installing software on Windows computers

Excellent customer service skills

Ability to work without direct supervision

Flexibility to work away from home

Job description

Overview

My client is looking for a Field Engineer that has experience with installing and maintaining AV equipment to join their expanding team. Covering the Swansea and West Wales area, the Field Technician will be responsible for installing and maintaining TV & Broadband monitoring equipment, including the installation of PC, Mac, and Tablet Software in customers households.

The ideal candidate will have experience in a customer-facing role, with a background or interest in Computing, Audio Visual, or Telecoms. A good understanding of Broadband, Smartphones, and Tablets would be advantageous. They would also consider applicants with an interest in modern technology who are looking to build a career as a technician in a unique field. Full training will be provided as part of an intensive four-week plan.

Key Responsibilities

• Install and maintain metering equipment and software in customer homes.
• Educate customers in the correct use and care of the metering equipment.
• Remove Television and Broadband monitoring equipment from homes
• Provide training on the use of equipment and software to customers
• Store monitoring equipment safely when not installed in homes.
• Resolve or escalate any issues related to the monitoring equipment or software
• Provide accurate information to management, office staff and customers regarding field activity and equipment in customers homes.

Essential Skills & Experience

• An understanding and interest in modern TV, computer, and broadband systems, with the ability to connect and set up this type of equipment.
• Experience in installing software and following menu systems on Windows computers.
• Ability to work without direct supervision to a high standard. The field technician will be responsible for arranging service appointments and scheduling these visits to meet deadlines.
• Willingness to work as part of a large team, which may include occasional overnight stays away from home to support the wider field force.
• Excellent customer service skills, as the field technician represents the client in customers homes. Professionalism, punctuality, and courtesy are essential.
• Flexibility to work away from home, with occasional overnight stays.
• A full driving license with no more than 6 points (company vehicle provided).

In return they offer a great benefits package, training, company car and mileage

Please note a CRB check is required to undertake this role.