Autonomous Vehicle Roadside Assistance Specialist

TaskUs; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of outsourced digital services is seeking an Autonomous Vehicle Roadside Assistance Specialist in Manchester, UK. The role involves ensuring safety, assisting riders in autonomous vehicles, and educating the public about self-driving technology. Candidates should have at least 3 years of driving experience, a high school diploma, and excellent multitasking and communication skills. Join us to make an impact in a dynamic tech environment.

Benefits

Competitive industry salaries

Comprehensive benefits

Career growth opportunities

Qualifications

• Must be at least 21 years old.
• Minimum of 3 years of experience driving on public roads.
• Must have and maintain a driving record meeting state AVT regulations.
• Typing speed of at least 25 adjusted WPM.

Responsibilities

• Maintain a high standard of safety inside and outside the autonomous vehicle.
• Serve as a liaison between management and the public.
• Complete daily reports and document procedures.
• Educate the public on self-driving technology.

Skills

Attention to detail

Customer service skills

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

Laptops

Touchscreen smartphones

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, there is a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We at TaskUs believe growth for our partners requires a culture of constant motion, exploration of new technologies, readiness to handle challenges, and consistency in an ever-changing environment.

What We Offer

At TaskUs, we prioritize employees' well-being by offering competitive industry salaries and comprehensive benefits. Our commitment to a People First culture is reflected in departments such as Total Rewards, Wellness, HR, and Diversity. We foster an inclusive environment and encourage internal mobility and professional growth at all career stages. Join our team to experience our dedication to supporting People First.

Location

Manchester, UK

Role Overview

Autonomous Vehicle Roadside Assistance Specialist. We rescue riders in inoperable autonomous vehicles. You will be the face of the organization and provide assistance when riders are in need.

Responsibilities

• Maintain a high standard of safety inside and outside the autonomous vehicle.
• Demonstrate situational awareness, understand the technology in your care, and adapt to changing environments.
• Serve as a liaison between management, engineers, and the public, communicating courteously.
• Operate or drive up to 8 hours per day, five days a week; respond quickly to change and high-pressure situations.
• Work primarily individually, with occasional small-group collaboration.
• Monitor multiple software systems with focus; provide concise verbal and written communication about vehicle operations.
• Complete daily reports and document procedures or tasks.
• Interacting with the public to educate them on self-driving technology.
• Operate autonomous vehicles on defined and undefined routes in various environmental conditions while using onboard data-recording computers.
• Set up and ride in autonomous vehicles with limited control over operations; assist in safe recovery when needed.
• Apply safety procedures in all aspects of the position and provide excellent customer service during embarkation and disembarkation of passengers.

Candidate Requirements

• Must be 21 years old
• High School Diploma or GED – required
• Must have and maintain a driving record meeting state AVT and/or other applicable regulations
• Meets driver requirements, including driving record and criminal history in the state(s) where the vehicle monitor will work
• Ability to parallel park with minimal assistance and complete a live parking assessment
• Willingness to enroll in a randomized drug testing program upon acceptance of work
• Minimum of 3 years of experience driving on public roads
• Proficiency with a laptop and apps
• Proficiency with a touchscreen smartphone
• Typing speed of at least 25 adjusted WPM

Preferred Skills and Knowledge

• Good attention to detail and ability to describe thoughts quickly and concisely
• Six months of experience driving a self-driving car – preferred
• Ability to respond quickly and simultaneously to multiple scenarios
• Adapt quickly to new and developing technology
• Cross-functional verbal and written communication and good customer service skills
• Ability to multitask multiple technologies, including communications devices and vehicle status systems
• Willingness to work specific shifts, including early mornings, evenings, and weekends
• Excellent performers may travel and mentor new team members
• Excellent written and verbal communication skills
• Self-motivated with good judgment in fast-paced, high-stress environments

Pre-Employment Requirements

• Must submit to a drug test and background check
• Driving record review
• Pre-Employment Physical
• Pre-employment skills assessment
• Pre-employment typing assessment
• Drug screening and background check

Physical Requirements

• Occasional standing, walking and sitting
• Long periods of sitting
• Use hands to finger, feel, talk or hear; climb stairs and/or ladders
• Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
• Must be able to lift and/or move up to 45 pounds occasionally
• Must have close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Most work is outdoors in a vehicle

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

How We Partner To Protect You

TaskUs will neither solicit money from you during the application process nor require any form of payment to proceed with your application. Please communicate only with authorized TaskUs recruiters.

DEI

TaskUs believes innovation and higher performance come from people of diverse backgrounds. We welcome applicants from all walks of life. TaskUs is committed to equal access to opportunities and to providing reasonable accommodations in the hiring process if needed.

We invite you to explore all TaskUs career opportunities and apply through the career page: https://www.taskus.com/careers/