Automotive Technician A

Pep Boys; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Technician to join their team in Portsmouth. This role involves diagnosing and repairing a variety of automotive systems while providing exceptional customer service. The ideal candidate will have a strong background in automotive repair, hold multiple ASE certifications, and be motivated to lead and mentor others. With a focus on collaboration and a team-first mentality, you will play a key role in enhancing customer satisfaction and driving the team towards excellence. If you are passionate about cars and customer care, this opportunity is perfect for you.

Qualifications

• 3+ years of automotive diagnosis and repair experience.
• 4+ ASE certifications preferred, including A4 and A5.

Responsibilities

• Diagnose and repair vehicle systems to specifications.
• Explain technical diagnoses and repairs to customers.

Skills

Automotive Diagnosis

Problem-Solving

Customer Service

Leadership

Technical Expertise

Education

High School Diploma or GED

Tools

Diagnostic Equipment

Automotive Tools

Job description

Position Summary

A Technician is primarily responsible for diagnosing drivability and electrical systems using their experience and technical expertise. They will use leadership and mentoring skills to drive a team towards increasing customer care and satisfaction. The Technician will have direct interaction with customers, providing education on vehicle problems and proposed solutions.

Duties & Responsibilities

• Diagnose and repair to specifications, including brake and hydraulic, exhaust, fuel ignition and electrical, suspension and alignment, air conditioning, and computer systems.
• Perform duties of all lower job descriptions (Technician B, Mechanic, General Service Technician).
• Explain technical diagnoses and needed repairs to customers and employees as required.
• Continuously update technical knowledge through formal training to keep pace with evolving automotive technology.
• Assist fellow technicians in performing technical activities.
• Notify management of mechanical issues as they occur.
• Maintain an organized and clean shop environment.
• Follow all company policies, procedures, safety, and environmental rules.

Knowledge, Skills, and Abilities

This position requires leadership in the shop, setting the pace and tone while developing the team. A collaboration and team-first mentality are essential. Candidates should meet the following criteria:

• High School Diploma or GED
• At least 3 years of automotive diagnosis, problem-solving, and repair experience
• 4+ ASE certifications preferred, including A4, A5, and two from A1, A6, A7, A8, L1
• Section 609 certification
• State Inspection license if applicable
• High motivation, energy, and customer-focused attitude
• Valid driver's license
• Successful pre-employment background check
• Availability for flexible working hours including days, nights, holidays, and weekends

Physical Demands and Work Environment

The physical demands described are representative of those required to perform the job successfully. Reasonable accommodations may be provided for individuals with disabilities.

Physical Demands

• Frequently lift, carry, and handle merchandise and supplies up to 50 pounds.
• Stand and walk for extended periods.
• Reach overhead and below the knees, including squatting, bending, and kneeling.
• Communicate effectively in person, by phone, or telecommunications.
• Use computer for data entry and information retrieval.
• Present information to groups.
• Visually verify information, often in small print.
• Operate a motor vehicle safely.