Automotive Customer Service Advisor - Growth & Bonus

Halfords; Farnham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive service company in the UK is looking for a Customer Service Advisor. The role involves handling job bookings and addressing customer concerns, ensuring excellent service delivery. Candidates should have a proven track record in customer service, be IT literate, and possess a full drivers licence. The company offers extensive benefits, including discounts, health plans, and career progression opportunities. Join a dynamic team focused on motoring services and electric mobility.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on shopping and services

Family & Friends Discount Events

Cycle to Work Scheme

Financial planning support

GP Access, 24/7

Share save scheme

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and capable of using an in-house booking system.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Ideally, experience in an Autocentre environment.
• Must have a full drivers licence with less than 9 points.

Skills

Excellent customer service

IT literate

Handling difficult situations

Achieving targets

Experience in an Autocentre environment

Full drivers licence

Job description

A leading automotive service company in the UK is looking for a Customer Service Advisor. The role involves handling job bookings and addressing customer concerns, ensuring excellent service delivery. Candidates should have a proven track record in customer service, be IT literate, and possess a full drivers licence. The company offers extensive benefits, including discounts, health plans, and career progression opportunities. Join a dynamic team focused on motoring services and electric mobility.