Automotive Aftersales Apprentice - Academy Training

Stoneacre Motor Group; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company in Wolverhampton is offering an exciting apprenticeship opportunity for aspiring Aftersales Advisors. This role includes extensive training at their state-of-the-art training academy, focusing on customer service and vehicle maintenance. Ideal candidates will demonstrate strong communication and IT skills, a commitment to continuous learning, and a genuine desire to excel in the automotive industry. This apprenticeship offers the potential for career progression within a supportive team environment.

Responsibilities

• Assist in identifying customer needs and capturing repair information.
• Advise customers on necessary service and parts.
• Respond to customer queries effectively.
• Prepare repair order documents and maintain a safe working environment.

Skills

Communication skills

IT skills

Attention to detail

Organisational skills

Customer care skills

Problem solving skills

Administrative skills

Team working

Initiative

Non judgmental

Patience

Education

GCSE Maths and English or equivalent

Computer literate, especially Microsoft Office/Excel

Enrolled on Level 2 Customer Service Standard

Job description

A leading automotive company in Wolverhampton is offering an exciting apprenticeship opportunity for aspiring Aftersales Advisors. This role includes extensive training at their state-of-the-art training academy, focusing on customer service and vehicle maintenance. Ideal candidates will demonstrate strong communication and IT skills, a commitment to continuous learning, and a genuine desire to excel in the automotive industry. This apprenticeship offers the potential for career progression within a supportive team environment.