Automation Support Analyst

Rentokil Initial Plc; England; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading business services company in the UK is seeking an Automation Support Analyst to ensure the smooth operation of their Speed Applications and support RPA platforms. The role requires technical proficiency in HTML, SQL, and automation techniques, along with strong analytical skills and excellent communication abilities. Successful candidates will investigate and resolve issues, monitor support systems, and contribute to team collaboration in a full-time, permanent setting. Competitive salary starts at £26,157, with additional bonuses and benefits.

Benefits

Competitive Salary Package

Bonus and commission schemes

Relocation Package

Industry-Leading Training

Employee Assistance Programme (EAP)

Long service recognition

Refer a Friend bonus

Qualifications

• Technical proficiency in HTML, SQL, Google Apps Script, BigQuery, Android, and Excel.
• Strong analytical and problem-solving ability with great attention to detail.
• Excellent written and verbal communication skills, and ability to work well in a team.

Responsibilities

• Investigate and resolve issues related to the automation platforms.
• Monitor the support system for effective operation.
• Perform platform maintenance to ensure functionality.
• Provide management information support, including performance reports.
• Communicate with customers to understand their needs and support them.

Skills

HTML

SQL

Google Apps Script

BigQuery

Android

Excel

Automation techniques

Analytical skills

Problem-solving ability

Communication skills

Job description

Overview

Rentokil Initial Automation Support Analyst

Join Our Team and Make a Difference!

We are currently seeking an Automation Support Analyst to join our dedicated team at the Dudley office. If you are detail-oriented with a technical support background, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £26,157 per annum.
• Expected OTE: £28,500 per annum, with bonus and commission schemes available.
• Benefits: Discount scheme, bonus and career opportunities
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5hr week)
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As an Automation Support Analyst, you will ensure the smooth operation of our Speed Applications and support our RPA platform You will also collaborate with various teams including Automation, IT and business stakeholders to deliver exceptional support to optimise automation performance.

Key Responsibilities

• Investigating and resolving issues
• Monitoring our support system
• Ensuring the platforms are functioning properly and rectifying any issues that may arise
• Performing platform maintenance
• Providing management information support including reports that provide insight into system performance
• Assisting with administration linked to various applications
• Taking ownership and rectifying support issues
• Communicating with customers to understand and support their needs
• Escalating any complex issues

Requirements

• Technical proficiency and knowledge of HTML, SQL, Google Apps Script, BigQuery, Android, Excel and automation techniques
• Strong analytical and problem-solving ability
• Great attention to detail
• Excellent written and verbal communication skills
• Ability to work well within a team
• Willingness to learn
• You may be required to pass a DBS check depending on the role you have applied for

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting "People First"

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here