Audit & Policy Lead

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local government organization in Birmingham seeks an Audit and Policy Lead to enhance housing services through customer-focused audits and policy development. This permanent position offers a salary range of £35,412 - £44,075 and requires strong expertise in compliance, auditing, and policy formation. The successful candidate will manage investigations, performance reporting, and develop resources that aid service delivery. This is a crucial role aimed at improving lives through effective housing management.

Qualifications

• Proven experience in housing services, especially related to allocations and compliance.
• Ability to interpret complex data and present actionable insights effectively.
• Tech-savvy with strong digital skills.

Responsibilities

• Lead audits, investigations, and performance reporting.
• Develop and maintain service resources including policies and templates.
• Deliver training on systems, policies, and procedures.

Skills

Experience in housing services

Auditing

Policy development

Performance reporting

Strong digital skills

Analytical skills

Communication

Tools

Microsoft Office

Housing management systems

Job description

Audit and Policy Lead

Permanent

Grade C - £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Are you passionate about driving service excellence and ensuring compliance? Do you want to work in a dynamic environment where your expertise will shape policies and improve housing solutions. We are looking for an Audit and Policy Lead to join our Housing Solution and Support Service. This is a pivotal role where you will deliver a responsive, customer‑focused audit and policy function, ensuring that our services meet the highest standards and comply with BCCs Housing Allocations Scheme, legislation, policies, and best practice.

You will lead on audits, investigations, and performance reporting, while supporting policy development and IT system enhancements. This is an exciting opportunity to influence service improvements and make a real difference to the lives of our customers.

• Provide expert advice on the Housing Allocation Scheme and Birmingham Choice.
• Conduct thorough audits and investigations to ensure fair and compliant service delivery.
• Maintain and develop the service’s resource library, including policies, workflows, and templates.
• Support policy research, review, and development, including consultation and training.
• Produce accurate performance reports and analyse complex data to inform decision‑making.
• Deliver training on IT systems, policies, and procedures to staff and partners.
• Collaborate with internal teams and external partners to improve customer journeys and service performance.

We’re looking for someone who is:

• Experienced in housing services, auditing, policy development, and performance reporting.
• Knowledgeable about housing allocations, legislation (including Part 6 Housing Act 1996), guidance, and related policies.
• Analytical and detail‑oriented, with the ability to interpret complex data and legislation to present clear, actionable insights.
• Tech‑savvy, with strong digital skills in housing management systems and Microsoft Office.
• A strong communicator, able to build relationships, deliver training, and influence change.
• Organised and proactive, capable of managing priorities in a fast‑paced environment.

Please upload your up‑to‑date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal inquiries please contact the Resourcing Team: [e-mail]

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy here.

Job Description and PersonSpecification