Audio Visual Service Engineer

Unified Support Ltd; Maidenhead; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading audio-visual services company is looking for an Audio Visual Service Engineer based in Maidenhead. You will provide field-based support and service for audio-visual and video conferencing equipment, ensuring proper diagnosis and repair of faults. The role involves direct client interaction and requires strong communication skills, with opportunities for professional development and a competitive salary package up to £45K based on experience.

Benefits

Salary up to £40K based upon experience

28 days holiday including bank holidays

Car Allowance

Company pension with matching scheme

Health care after 6 months

Bonus scheme based on performance

Qualifications

• 4 years audio-visual experience in installation and tech support.
• Ability to terminate Cat5/6 cables and understand room acoustics.
• Quick response to service desk tickets and effective client communication.

Responsibilities

• Provide service and support to clients on-site.
• Perform diagnostics and repairs on AV equipment.
• Conduct preventative maintenance visits and user training.
• Maintain clear communication with customers and adhere to site procedures.

Skills

Audio-visual experience

Effective communication

Cable termination skills

Time management

Health and Safety compliance

Education

AVIXA CTS certification

Crestron P101 certification

Cisco CCIP

Job description

Audio Visual Service Engineer

Overview

To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.

This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead.

Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.

Benefits

• Salary up to 40K based upon experience
• 28 days holiday including the 8 bank holiday days – with incremental increases for long service.
• Car Allowance.
• Pension – Auto‑enrol commences at 3 months. If an employee pays 5% into the pension our client pays 3%. After one year in the company the client matches the 5%. After one year of service a salary sacrifice option is available.
• Drink allowance during the day.
• Tools & PC supplied.
• Bupa Health care after 6 months including dental cover.
• Bonus scheme – Company scorecard bonus with financial goals. After probationary period eligibility to participate when the company hits the targets; not a contractual bonus but today the value is 10% of base salary.

Accountabilities

• Onsite work 80%
• Audio – Program and Speech, DSP-based systems (QSC, Biamp, Shure, Poly).
• Projection and Display Devices (Maintenance).
• Custom Control Systems (AMX / Crestron / Extron / SY).
• Audio and Video Conferencing (Cisco / Lifesize / Polycom / Zoom / Microsoft Teams).
• Microsoft Hub.
• Digital Signage Systems (Scala / OneLAN / Brightsign).
• Video Wall Display Systems (Datapath / Dexon).
• IPTV (Exterity / Tripleplay).
• Live Event Work (VC / Presentation / Broadcast) – Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.
• Site cleanliness.
• Communicating with customers and site contacts.
• Adherence to site rules, procedures, and H&S.
• Adhoc On-site Tech cover – annual leave, sickness.
• In-office 20%.
• Completing post-job and PM reports.
• Providing phone / email tech support.
• Product research and development for client requirements.
• Continuing with PDP and applicable training.
• IMS and Quality Policy awareness and development.

Essential Qualifications & Skills

• 4 years audio-visual experience – installation, onsite, tech support.
• Ability to terminate cables, particularly Cat5/6, RS232 and Audio TRS.
• Knowledge of audio room acoustic optimisation within various environments.
• Effective communication skills at all levels, especially client-facing.
• Good numeracy and written skills.
• Well organised with ability to prioritise workload effectively whilst dealing with clients proactively.
• Quick response to service desk tickets.
• Able to work individually and as part of a team.
• Good timekeeping and dressed appropriately for the job.
• Fully compliant with The Health and Safety at Work Act 1974.
• Clean driving licence and current passport holder.
• AVIXA CTS certification.

Desirable Qualifications

• Crestron P101 certification.
• Extron School of AV.
• Cisco CCIP.
• Microsoft Teams core skills.
• Networking knowledge – including identifying issues regarding Dante / AES67 in respect to QoS / PTP / IGMP.