Audio Visual Operations Manager

Convene; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global hospitality company in London seeks an AV Operations Manager to support event technology services. Responsibilities include troubleshooting AV equipment, ensuring technology for events, and maintaining customer relationships. Ideal candidates have 3-4 years of experience, knowledge of AV equipment, and strong customer service skills. Attractive benefits include 25 days annual leave and professional development opportunities.

Benefits

25 days annual leave

Employee Assistance Program

Continuous professional development

Qualifications

• 3-4 years in AV and IT equipment support.
• Experience in customer service or hospitality preferred.
• Ability to lift, carry, and move objects up to 25 pounds.

Responsibilities

• Deliver and support technology services for events.
• Book staff and AV equipment for successful event execution.
• Assist with troubleshooting AV equipment.

Skills

Customer service experience

AV equipment knowledge

Flexible work hours

Tools

Microsoft Office

Google Workspace

Apple iWorks

Job description

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

AV Operations Manager, UK

Convene, a global leader in premium meeting, event, flexible office, and membership spaces, is seeking a full-time AV Operations Manager to join our Operations team in London. This role supports the property's Technology Manager in all aspects of event planning, production, execution, and AV people operations. The AV Operations Manager will be instrumental in ensuring seamless technological delivery for all meetings and events, fostering a positive and efficient AV team environment. They will exemplify a passion for Hospitality, Events, and AV Technology, while cultivating a positive and inclusive employee culture. This individual will partner with and report directly to both the Technology Manager and the Venue Manager.

What You’ll Do:

The AV Operations Manager delivers and supports technology services including networking, desktop support, audio, video, HSIA, webcasting, and basic lighting for corporate meetings and events. This role collaborates with customers, the AV Management Team, and property/event teams to ensure excellent meeting and client experiences.

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Book staff and any additional AV equipment required to successfully execute an event.
• Assist with troubleshooting AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
• Assist with Client Coordination in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
• Lead pre-program coordination with property teams, and the AV Team, ensuring that all their technological needs are met and in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
• Audit tech quotes to ensure review is completed ahead of events and attend PEO, Pre-Con, and pre-production meetings as needed.
• Supervise daily floor operations, lead room teams, oversee equipment, and support other ad hoc AV property functions.
• Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
• Assist in any areas of daily operation.
• Participate in collaborative project efforts with both the technology team and other departments.
• Review and recommend updates to departmental SOPs on a quarterly basis.
• Maintain and uphold Convenes cultural standards
• Perform other duties as requested by management.
• Show initiative and drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

What We Look For:

• 3-4 years of experience in supporting AV and IT equipment and computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Possess a basic understanding of Crestron and other central control systems.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, and servers.
• Proficient in Microsoft Office, Google worksuite, and Apple iWorks suite of business applications.
• Flexible, long, and weekend hours are sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period.
• Ability to climb and work on a ladder for lengthy periods.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus
• Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment
• Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT.

Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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