Audio Visual Analyst

Precise Placements Ltd; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading professional services firm is looking for an Audio Visual Analyst to provide hands-on support with AV technologies. You will be responsible for ensuring smooth operations, supporting live events, and maintaining equipment. The ideal candidate should have a solid understanding of AV technologies, experience with platforms like Microsoft Teams and Zoom, and strong communication skills. This position offers a competitive salary, generous holiday allowance, and a hybrid working model, promoting a supportive and friendly workplace.

Benefits

Competitive salary

29 days holiday plus bank holidays

Hybrid working model

Free breakfast and lunch

Regular social events

Generous holiday allowance

Free breakfast and lunch

Supportive working culture

Qualifications

• Solid understanding of AV technologies including audio and video equipment.
• Experience with AV platforms such as Crestron and collaboration tools.
• Strong IT knowledge and ability to work under pressure.

Responsibilities

• Act as the first point of contact for all AV enquiries.
• Provide on-site support for meetings and events.
• Maintain and check AV equipment for reliability.
• Deliver training on AV tools to staff.
• Liaise with providers to resolve incidents.

Skills

AV technologies

Microsoft Teams

Zoom

Excellent communication skills

Problem-solving skills

IT knowledge

Excellent communication skills

Problem-solving skills

Tools

Microsoft 365

MacOS

Windows 11

Job description

Audio Visual Analyst

Are you an AV specialist with a passion for technology and outstanding customer service? This is a fantastic opportunity to join a leading professional services firm, providing hands-on support with audio-visual technologies across meeting rooms, events, and collaborative spaces.

The Role

As an Audio Visual Analyst, you will be the go-to point of contact for all AV queries and issues, ensuring smooth operation of equipment and delivering a high-quality experience for users and clients. You'll work closely with IT and Facilities teams, supporting live events, maintaining AV equipment, and driving improvements to enhance the overall service.

Key Responsibilities

• Act as the first point of contact for all AV enquiries and issues.
• Provide on-site support for meetings, conferences, and events (including early starts/late finishes when required).
• Proactively maintain and check AV equipment to ensure reliability and availability.
• Deliver training and guidance to staff on AV and collaboration tools.
• Liaise with third-party providers and internal teams to resolve incidents and manage maintenance.
• Support AV requirements for new office fit-outs and upgrade projects.
• Suggest improvements and bring innovative ideas to enhance the AV experience.

Skills & Experience

• Solid understanding of AV technologies including TVs, projectors, microphones, speakers, UC platforms, and connectivity equipment.
• Experience with Microsoft Teams, Zoom, Crestron, and Microsoft Surface Hubs.
• Strong IT knowledge, ideally with exposure to Microsoft 365.
• Excellent communication and problem-solving skills, with the ability to resolve issues under pressure.
• Highly organised, proactive, and detail-oriented.
• Knowledge of MacOS and Windows 11, and experience within professional services, is desirable.

What's on Offer

• Competitive salary and excellent benefits including pension, life assurance, private medical insurance, cycle-to-work, and more.
• Generous holiday allowance (29 days plus bank holidays, including Christmas closure).
• Hybrid working model (3 days in office, 2 from home).
• Free breakfast and lunch in the office.
• A friendly, supportive working culture with regular social events and wellbeing initiatives.