ASTORIA GRANDE - SELECTION WAITER/ESS

Ismira Recruitment & Crewing Agency; Royton; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A cruise ship recruitment agency is seeking Selection Waiters/esses for positions onboard cruise ships traveling to Turkey, Egypt, and Greece. Candidates must be fluent in Russian and possess relevant STCW certificates. Responsibilities include ensuring guest satisfaction and maintaining communication. The role offers travel, free meals, and a contract duration of 6-7 months.

Benefits

Opportunity to travel to Turkey, Egypt, and Greece

Free meals and accommodation

Employer pays for the ticket

Bonus system and tips

Qualifications

• Age 18 or older is required.
• Five or more years of management experience in upscale hotel/cruise ship environment.

Responsibilities

• Ensure guest satisfaction by delivering quality services.
• Maintain effective internal communication for productivity.
• Prepare silverware and equipment for restaurant service.

Skills

Fluency in Russian

Knowledge of English (intermediate)

Strong communication skills

Customer service skills

Education

Full package of STCW certificates

Seafarer's passport/identity card

Job description

ISMIRA Agency is hiring SELECTION WAITERS for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece.

POSITION SUMMARY:

The Selection Waiter/ess assists the management onboard to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally.

WHAT COMPANY OFFERS:

• Opportunity to travel to the ports of Turkey, Egypt and Greece
• Free meals and accommodation
• The ticket is at the expense of the employer
• The contract is 6-7 months
• The salary is paid in euros. A bonus system for rewarding employees, as well as tips
• No visa required

REQUIREMENTS:

• Age 18+
• Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
• Fluency in Russian is mandatory
• Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
• A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
• Five or more year progressive management experience in an upscale hotel or cruise ship in the food and beverage area as a Waiter.
• Strong communication and interpersonal skills.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes for providing personalized services including quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Ability to work well under pressure and in a constantly challenging environment.

RESPONSIBILITIES:

• Ensures the highest level of guest satisfaction by delivering quality guest services and amenities within company’s standards.
• Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
• Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Selection Maitre D Hotel informed of all activities and pending issues that require cooperation or immediate attention such as equipment maintenance, etc…
• Ensures that the amount of silverware, chinaware, glassware, linen and equipment necessary to run his station is always kept up to par level.
• Assist the SMDH in preparing the Selection Restaurant “in circulation” silverware, chinaware, glassware, linen and equipment weekly and monthly inventories and monitors working practices to minimize breakages.
• Responsible for the standard set up and mise-en-place in the Selection restaurant.
• Accountable for proper wine service practices and delivery in Selection restaurant.
• Follows up on special orders from guests and ensures that food is being delivered and served according to company’s service standards.
• Responsible to provide the SMDH with all information regarding special dietary requirements and ensures that food is being delivered according to them.
• In conjunction with the SMDH and Sanitation Officer, ensures the highest level of compliance with all SHIP‑SAN standards including proper garbage handling & disposal procedures.
• Ensures the security and safety of guests and staff through established emergency procedures.

The number of spots is limited!

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Last update: 14 декабря 2024