ASTORIA GRANDE - CHIEF HOUSEKEEPER - СТАРШАЯ ГОРНИЧНАЯ

Ismira Recruitment & Crewing Agency; Royton; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Chief Housekeeper for cruise ships, responsible for overseeing the Housekeeping Department, ensuring guest satisfaction, and managing the team. Ideal candidates must speak Russian fluently and have extensive experience in hotel or cruise management. Additional requirements include STCW certificates and the ability to work under pressure.

Benefits

Opportunity to travel to Turkey, Egypt, and Greece

Free meals and accommodation

Employer covers ticket costs

Contract duration of 6-7 months

Salary paid in euros with bonus potential

No visa required

Qualifications

• Age 18+ required.
• 10+ years of management experience in upscale hotels or cruise ships in the Room Division or Housekeeping.
• Ability to work well under pressure.

Responsibilities

• Directs Housekeeping Operation to meet performance objectives.
• Ensures delivery of quality guest services.
• Plans and organizes Housekeeping Department operations.

Skills

Fluency in Russian

Knowledge of English (intermediate)

Strong communication skills

Problem solving skills

Management skills

Customer service skills

Team building skills

Conflict resolution skills

Leadership capabilities

Intermediate computer skills

Education

Full package of STCW certificates

Seafarer's passport/seafarer's identity card

Job description

ISMIRA Agency is hiring CHIEF HOUSEKEEPER for ASTORIA GRANDE cruise ships!

ASTORIA GRANDE

ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece.

POSITION SUMMARY:

The Chief Housekeeper directs the Housekeeping Operation onboard to ensure company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through subordinates.

WHAT COMPANY OFFERS:

• Opportunity to travel to the ports of Turkey, Egypt and Greece
• Free meals and accommodation
• The ticket is at the expense of the employer
• The contract is 6-7 months
• The salary is paid in euros. A bonus system for rewarding employees, as well as tips
• No visa required

REQUIREMENTS:

• Age 18+
• Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
• Fluency in Russian is mandatory
• Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
• A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
• Ten or more year’s progressive management experience in an upscale hotel or cruise ship in the Room Division and/or Housekeeping Departments.
• Strong communication, problem solving, decision making, and interpersonal skills.
• Strong management skills in a multicultural and dynamic environment.
• Demonstrated leadership capabilities.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international department heads in a positive and productive manner by motivating, developing and effectively managing crew members.
• Ability to utilize and administer the company’s disciplinary action process through coaching and counseling to improve performance.
• Intermediate computer software skills required.
• Ability to work well under pressure and in a constantly challenging environment.
• etc.

RESPONSIBILITIES:

• Plans, organizes, supports, controls, and evaluates the operation of the Housekeeping Department. Accomplishes the targets set forth by the company through the management of the department heads and supervisors.
• Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities within company’s standards.
• Establishes and maintains effective internal communications including holding regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
• Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Hotel General Manager informed of all activities and pending issues that require cooperation or immediate attention such as equipment maintenance, etc…
• Implement the business operating budget plan set by the company in order to ensure on-going optimum total guest satisfaction, cost control and revenue potential. Reviews operating budgets and revenue reports. Analyzes established goals and objectives compared to actual results and implements recommendations to achieve projected goals.
• Monitors POS management programs and purchasing practices including inventories and receivables. Assists the management in adhering to departmental budgets. Provides approval for standard requisitions for supplies and equipment.
• etc.

The number of spots is limited!

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Last update: 14 декабря 2024