Associate Store Leader, Seoul

ON RUNNING; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading sports retail company in London is seeking a Retail Operations Leader to co-lead their first retail stores in Seoul. You will be responsible for overseeing overall store performance, managing inventory, and delivering exceptional customer service. The ideal candidate has 3-5+ years of experience in a customer-focused environment with strong organizational and managerial skills. This position requires flexibility with working hours, including weekends and holidays.

Qualifications

• 3-5+ years of experience in a customer-focused retail setting with managerial responsibilities.
• Operational retail experience in a sports or fashion environment is a strong plus.
• Ability to work weekends, evenings, and holidays as needed.

Responsibilities

• Support staff planning and hiring to build a high performing team.
• Oversee FoH operations to ensure exceptional customer service.
• Act as the in-store troubleshooting expert for store systems.

Skills

Customer-focused approach

Strong interpersonal skills

Exceptional organizational skills

Team collaboration

Job description

In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Retail team and take on the responsibility to co-lead On's first retail stores in Seoul.

As one of the first hires, On will rely on you to help co-define the various store operation processes. You will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.

Your Mission

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
• Support staff planning and hiring to build a high performing team
• Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed
• Support monitoring of store key performance indicator to track health of business operations
• Oversee FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer
• Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements
• Act as the in-store troubleshooting expert for On's store systems and core processes

Your story

• 3-5+ years of experience in a customer-focused setting including managerial responsibilities
• Operational retail experience in a sports or fashion environment is a strong plus
• A collaborative team player with strong interpersonal, hospitality and communication skills
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs

Additional requirements

• Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. It also includes stooping, kneeling, and crouching.
• Working hours: This role will need to have the ability to work weekends, evenings and holidays as needed.