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Associate, Shareholder Services I

BNY Mellon

Manchester

Hybrid

GBP 35,000 - 50,000

Full time

30+ days ago

Job summary

Une entreprise de services financiers de premier plan recherche un Associate Complaints pour rejoindre son équipe UK Transfer Agency à Manchester. Ce rôle nécessite des compétences en résolution de problèmes et communication afin d'innover autour de la gestion des plaintes tout en respectant les exigences réglementaires. Les candidats avec 3-5 ans d'expérience dans des opérations financières sont fortement souhaités.

Benefits

Compensation compétitive
Programme de bien-être
Congés payés généreux
Temps de bénévolat payé

Qualifications

  • Expérience de 3-5 ans souhaitée dans le domaine des services financiers.
  • Expérience en gestion des plaintes dans une opération de services financiers souhaitée.
  • Volonté de développer des compétences en outils digitaux.

Responsibilities

  • Investigation et résolution des plaintes des clients.
  • Rédaction de réponses finales et arrangement de compensations.
  • Analyse des données et amélioration continue des performances.

Skills

Résolution de problèmes
Compétences en communication
Compétences en utilisation d'outils digitaux

Education

Bachelor's degree (Préféré)

Job description

Associate, Complaints – UK Transfer Agency Operations

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Associate, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.

In this role, you’ll make an impact in the following ways:

  • Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate
  • Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate
  • Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable
  • Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement

To be successful in this role, we’re seeking the following:

  • Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
  • 3-5 years of total work experience preferred but we will consider less experienced candidates.
  • Experience in a financial services operational area and/or oversight handling preferred.
  • Willingness to develop personal skills in AI/Digital Tools preferred.

BNY, our culture speaks for itself. Here’s a few of our awards:

America’s Most Innovative Companies, Fortune, 2024

World’s Most Admired Companies, Fortune 2024

Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024

“Most Just Companies”, Just Capital and CNBC, 2024

Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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