Associate Director of Operations

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST; Norwich; On-site; GBP 100,000 - 125,000; Full time

Job summary

A healthcare organization in Norwich is seeking an Associate Director of Operation to lead inpatient and crisis services. The ideal candidate will possess a strong background in mental health operations and a passion for providing high-quality care. This role emphasizes supportive leadership, team development, and improving patient outcomes and experiences within the locality services.

Qualifications

• Track record of achievement in influencing colleagues and partners.
• Experience in mental health operations setting is essential.
• Passion for improving outcomes with a focus on equity and inclusion.

Responsibilities

• Provide operational leadership to inpatient and crisis services.
• Work closely with partners to drive improved performance.
• Promote a culture of learning and openness in service delivery.

Skills

Leadership

Operational management

Mental health operations

Team development

Quality improvement

Communication

Job description

Our Leadership Structure supports our clinical teams to work closely with partners at place level alongside strengthening clinical and professional leadership. We are also developing a clinical transformation programme alongside our partners to enhance the clinical outcomes our service users experience as well as continuing to improve experience of care.

The role will provide the operational leadership to our inpatient and crisis services with central locality of NSFT. This will involve close working with our system partners across central including NNUH and EEAST, and across several individual teams within NSFT. The post holder will provide operational leadership to drive improved performance across our crisis pathways, and support improved flow through our inpatient wards, whilst ensuring a high level of quality of service is maintained. As part of the central locality leadership team, the post holder will demonstrate supportive and compassionate leadership whilst embedding accountability and a focus on improvement. The Associate Director of Operation will work closely with the Associate Director(s) of Nursing and Associate Medical Director(s) to ensure that high quality care is delivered within the Locality services and providing professional leadership to operational colleagues across the locality. You will promote a culture of learning and openness and ensure clinical staff have the knowledge, capability, systems and support to deliver evidence based care and embed lessons learned in practice for the improvement of patient experience.

We are looking to appoint an individual who has a passion for our work and a track record of achievement in influencing colleagues and partners to deliver high quality care. We are seeking an inspirational and compassionate leader who will develop their teams to provide outstanding care. Previous experience working in a mental health operations setting is essential. If you have a reputation for leadership, people development, quality and improvement alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners, then please do consider applying for this role. We are determined to create a safer, kinder and better organisation.