Associate Director – Estates Maintenance, Capital & Compliance

CNWL NHS Foundation Trust; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A public health organization is seeking a senior role to oversee Estates Maintenance and Compliance services. The candidate will manage strategic projects, develop policies, and ensure compliance with relevant legislative standards. Key responsibilities also include liaising with stakeholders and leading teams for service improvements. This role offers a chance to contribute to vital public health initiatives in London.

Responsibilities

• Oversight and responsibility for successful commissioning and delivery of services.
• Co-ordinating development of strategies for services.
• Spearheading quality assurance process development.
• Leading on identification and management of commercial projects.
• Developing policies for services.
• Promoting a continuous service improvement culture.
• Maintaining knowledge of relevant legislation and standards.
• Direct line management of key positions.
• Liaising with stakeholders to support utility works.
• Reviewing and managing resourcing strategy and operational plans.
• Ensuring effective performance management systems are in place.

Job description

Overview

A Vacancy at Central and North West London NHS Foundation Trust.

Responsibilities

• Oversight and responsibility for the successful commissioning and delivery of Estates Maintenance, Capital Management and Compliance services across the QTS Estates portfolio and commercial projects.
• Co-ordinating the development of both QTS’s and our client’s strategies for Estates Maintenance, Capital Management and Compliance services.
• Spearheading the development and management of the quality assurance process across Estates Maintenance, Capital Management and Compliance services, incorporating benchmarking standards where required.
• Playing a lead role in the identification, bidding, acquisition, integration, management and review of commercial projects and new business opportunities for QTS, relevant to the areas of responsibility.
• Leading on the development of policies for the services within their portfolio; informing and defining QTS’s policies, processes, procedures and systems.
• Promoting and delivering a continuous service improvement culture within all teams, services and service partners and informing, creating and delivering programmes for improvement as required.
• Maintaining a good knowledge of all relevant legislation, standards, best practice and emerging policies from Government departments, industry bodies and other relevant organisations.
• Actively role-modelling the behaviours that reflect the values of QTS.
• Direct line management of the Head of Estates Maintenance, Head of Capital and Compliance Manager.
• Liaises with key stakeholders, as appropriate, to support works associated with utilities and insurance.
• Strategically reviewing, managing and delivering a resourcing strategy and operational capacity plans to ensure that service level agreements and operational standards are met.
• Overarching responsibility for ensuring an effective system for performance management and reporting is in place for Estates Management, Capital and Compliance services within the QTS Estates portfolio.
• Directly lead or support relevant large scale and strategic projects which require senior involvement, including engagement and collaboration with third parties such as ICBs, other Trusts and Local Authorities.
• Oversight and management of relevant Service Level Agreements (SLA’s) and third-party agreements and relationships.
• Development and management of relevant information systems.
• With the Deputy Director of Operations, overarching responsibility for ensuring that Estates Maintenance, Capital and Compliance services are carried out in compliance with appropriate legislation, standards, guidance and best practice including all Health Technical Memorandums (HTMs) and Health & Safety Executive (HSE) guidance.

Additional Responsibilities

• Ensuring appropriate systems, processes, and resources are in place for day-to-day control and to ensure safely operated Estates Maintenance, Capital and Compliance services across the QTS Estates portfolio or commercial projects.
• Providing expert specialist and professional construction, building, engineering and compliance advice to other estates staff, directors and senior management.
• Ensure that the QTS Executive team are well sighted on performance against areas of statutory and mandatory compliance and that key risks are identified, and appropriate action is taken.
• Deputising for the Deputy Director of Operations as and when required, within the fields of Estates Maintenance, Capital and Compliance services. When doing so shall exercise their reasonable judgment to continue to deliver all QTS agreed strategies, policies and procedures, assuming the day-to-day accountability and responsibility as the Deputy Director of Operations (Estates Maintenance and Capital) for the duration of their absence.
• Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards, service level agreements and compliance requirements.
• Always ensuring confidentiality, only releasing information obtained during employment to those acting in an official capacity or within the parameters of QTS’s Policies and Procedures.

Interviews and Closing

Kindly note, if your application is successful and you are shortlisted, the 1st interview is scheduled to take place on Microsoft Teams over October 1st & October 2nd.

About the Employer

Quality Trusted Solutions (QTS) are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust (CNWL).

Formally CNWL’s in-house estates and facilities department, following incorporation as a limited liability partnership (LLP) in November 2017, we offer a comprehensive range of estates and facilities management services and products to our clients.

Despite being owned by an NHS organisation, all applicants should be aware that new employees are appointed onto QTS's employment terms and conditions which differ from Agenda for Change. This includes differences to key areas such as pension type and holiday entitlement. For more information, please reach out to a member of our HR & People team at QTS.

Other Details

• Direct line management of the Head of Estates Maintenance, Head of Capital and Compliance Manager.
• Liaises with key stakeholders, as appropriate, to support works associated with utilities and insurance.
• Strategically reviewing, managing and delivering a resourcing strategy and operational capacity plans to ensure that service level agreements and operational standards are met.
• Overarching responsibility for ensuring that Estates Maintenance, Capital and Compliance services are carried out in compliance with appropriate legislation, standards, guidance and best practice including all HTMs and HSE guidance.

This advert closes on Monday 22 Sep 2025