Associate Digital Product Operations

American Express; Burgess Hill; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A global payment technology company in the UK is looking for an Associate in Enterprise Payments Product Development. This role involves driving the modernization of payment capabilities and collaborating with various teams to ensure effective delivery. The ideal candidate will have a strong passion for emerging payment technologies and possess the ability to navigate a fast-changing environment. They will contribute to strategic initiatives and help build foundational bill payment capabilities. Benefits include competitive salary, flexible work arrangements, and comprehensive health coverage.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, and vision insurance

Flexible working model

Career development opportunities

Qualifications

• Experience in technology solutioning for products.
• Interest in the fintech landscape and emerging payment methods.
• Ability to operate in a fast-paced and dynamic environment.

Responsibilities

• Collaborate with Product Management to translate strategies into technical capabilities.
• Develop capability release plans and drive the definition of payment features.
• Act as a liaison between technical teams and business stakeholders.

Skills

Product technology solutioning

Passion for emerging payments

Results-oriented mindset

Critical thinking

Cross-functional collaboration

Agility in changing environments

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Multi-Rail Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

We are embarking on a large-scale digital transformation program to modernize the Pay Bill and Verification journeys across all markets. We are seeking an experienced associate who would support with defining and delivering new features to support the capability roadmap.

How will you make an impact in this role?

The role of Associate, Enterprise Payments Product Development is an exciting opportunity for a talented product manager to drive modernization and development of new payment capabilities. The incumbent will be a central member of the Enterprise Payments Center of Excellence (COE) that is tasked with supporting the build of the modern foundational bill payment capabilities. The incumbent will work within a large scale, enterprise-wide program established to accelerate the development of our enterprise payment services and support the product development activities towards driving excellence in payment execution. Reporting to a Senior Product Manager, Product Development, this role will help to build the next generation of bill payment capabilities.

Key Responsibilities

• Collaborate with Product Management teams to translate product strategies and roadmaps into technical capabilities and actionable delivery plans.
• Develop capability release plans with key stakeholders, e.g., Product Management, Engineering, Operations, business owners, market teams, etc.
• Participate in the discovery and envisioning of new payment flows and bank integration capabilities that power key customer journeys across American Express.
• Drive the definition and refinement of capabilities, features, user stories and associated success criteria.
• Define market specific platform requirements for inclusions in global platforms and market expansion release plans.
• Develop the delivery strategy for modernization, establishing a playbook for enablement expansion and scaling of modern payment capabilities across the globe.
• Prioritize and sequence the delivery of payment capabilities within scrums and participate in cross team/train delivery planning
• Monitor and assess delivery and performance metrics to identify opportunities to improve delivery predictability, time to market, delivery of iterative value to the business or to make enhancements.
• Act as a bridge between technical teams and business stakeholders to ensure clear communication, understanding, and alignment on product goals and progress against them.
• Foster a collaborative culture within the organization focused on delivery excellence and doing it the right way.

Minimum Qualifications

• Relevant experience: Experience in product, technology solutioning.
• Passion for payments: Passion for emerging payments, fintechs, and the evolving payments landscape (e.g., real time payments, PSD2, APM’s, etc.).
• Results-oriented: Passion to drive strategies to deliver results in a dynamic and highly matrixed environment.
• Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership.
• Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change.
• Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
• Agility: Ability to operate in ambiguity and an environment with quickly-evolving priorities

Preferred Qualifications

• Knowledge of A2A money movement (ACH, wires, RTP, etc.) a plus.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.