Associate Change and Implementation Manager

Government Recruitment Service; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency is seeking a Change and Implementation Manager to oversee digital project implementations. You will work with diverse teams to ensure the on-time delivery of services that fulfill business needs. Ideal candidates should have solid experience in managing multiple projects, a collaborative spirit, and a commitment to professional development. This role is vital in transforming public services for millions.

Qualifications

• Experience in managing multiple implementation deliveries.
• Ability to work collaboratively across teams and stakeholders.
• Strong skills in conflict resolution and team culture development.

Responsibilities

• Work with multiple Digital Services ensuring alignment with requirements.
• Ensure successful deployment into the business.
• Collaborate with stakeholders to deliver Business Change.

Job description

Overview

Do you want to contribute to demanding and exciting digital services for the UK Government? The Department for Work and Pensions (DWP) is the UK’s biggest public service, providing benefits to around 20 million claimants including administering State Pension. We’re looking for an outstanding Change and Implementation Manager who will lead and oversee the end-to-end business implementation of multiple digital projects which have significant business impact, at times managing multiple implementation deliveries of digital services concurrently.

This role offers an exciting opportunity to join DWP. You will be working alongside various teams and colleagues to help implement the delivery of our digital services within the business. To ensure they are viable, will deliver value, complies with identified business needs and enhances business practises and opportunities.

The role is in the Customer Account Management delivery team managing the work to deliver release enhancements to satisfy operational change requirements, legislative changes and policy needs.

Click apply and be part of changing the face of public services with the potential to dramatically transform the future of millions of people!

Responsibilities

As an Associate Change and Implementation Manager you will:

• Work with multiple Digital Services and with various stakeholders, ensuring the pace for business implementation aligns with Digital Service delivery requirements linked to business requirements and user needs.
• Work with internal and external teams to ensure the successful deployment into the business.
• Assist with digital service end-to-end business implementation, ensuring relevant changes are delivered into the business at pace to meet operational stakeholders needs and requirements.
• Collaborate with stakeholders working across organisational boundaries, ensuring Business Change is delivered to detailed quality requirements, while adhering to appropriate ways of working spanning agile, waterfall and hybrid approaches.
• Assist with robust adaptive deployment planning collaboratively across stakeholders, establishing priorities, conflicts, and issues, helping everyone to navigate a complex environment.
• Help resolve conflict and assist in establishing a positive team culture by ensuring inclusiveness.
• Take responsibility for your own personal and professional development, continuously improving your knowledge and skills in Change & Implementation best practices.
• Provide visible and effective support, assisting with Business Change deployment activities working alongside Internal IT, Live Support and Business Teams.