Associate Account Manager

ConnectWise; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading software firm in London is seeking an Associate Account Manager. The role focuses on maintaining post-sales relationships with partners and collaborating with the Partner Success team. Ideal candidates have a Bachelor’s degree and at least 2 years of experience in a relevant field, along with strong skills in customer service and Salesforce. The position requires up to 10% travel, with a focus on growing the partner’s product service offering. This role is crucial for driving client satisfaction and business growth.

Qualifications

• Experience supporting Account Management teams.
• Ability to cultivate business within partner base.
• Familiarity with pipeline management processes.

Responsibilities

• Maintain post-sales relationships with partners.
• Support Account Management teams with detailed attention.
• Conduct outbound calls to existing partners.

Skills

Customer service

Time management

Salesforce knowledge

Detail-oriented

Independent work

MEDDIC/BANT Forecast Methodology

Education

Bachelor’s degree in related field

2+ years of relevant experience

Tools

Salesforce

Job description

Overview

ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary

The Associate Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partner’s product service offering and utilization.

Essential Duties and Responsibilities

• Provides support to the Account Management teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Sales team through the explanation of facts, policies, and practices
• Manages and supports a pre-defined list of accounts, catering specifically to growth partners
• Focuses on outbound, proactive calls to cultivate additional business within the partner base
• Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell-through approach
• Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles and growth projections to increase product breadth
• Uses forecast methodology to accurately manage existing pipeline
• Ensures NPS/CSAT satisfaction results

Knowledge, Skills, and Abilities

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to adapt to new technology/processes as per product requirements
• Ability to provide world-class customer service while identifying opportunities to position sales of new and additional products and services
• Ability to effectively manage time and prioritize workload
• Organized, detail oriented, and self-motivated
• Familiar with MEDDIC/BANT Forecast Methodology
• Knowledge of Salesforce or other CRMs

Educational/Vocational/Previous Experience

• Bachelor’s degree in related field or equivalent business experience
• 2+ years of relevant experience

Working Conditions

• 0-10% travel may be required

Equal Employment Opportunity

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact talent acquisition at ConnectWise.