Associate Account Manager

Patsnap; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global tech company in London is seeking an Associate Account Manager to manage customer accounts and drive renewals and expansions. The ideal candidate will have over a year of experience in B2B sales or customer success and will thrive in a fast-paced environment. This role offers opportunities to build relationships with innovative clients, negotiate agreements, and contribute to significant business growth.

Benefits

25 days annual leave plus bank holidays

2 company-paid volunteering days

Eyecare voucher scheme

Private healthcare

Private pension

Parental leave policies

WFH stipend

Cycle To Work scheme

Life Assurance

Payroll giving

Qualifications

• 1+ years of experience in a B2B sales or customer success role.
• Self-starter with a desire to learn and grow quickly.
• Curious and adaptable in fast-paced environments.

Responsibilities

• Manage key accounts towards renewal and expansion targets.
• Build strong relationships with customers.
• Negotiate commercial agreements and conduct reviews.

Skills

B2B sales experience

Customer success

Sales methodologies understanding

Presentation skills

Collaboration

Tools

Salesforce

Outreach

Pendo

Gong

LinkedIn Sales Navigator

Job description

Overview

Associate Account Manager

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

What You\'ll be Doing

• Key point of contact for an account pack consisting of our customers, working towards a net renewal and expansion target (80% renewal, 20% expansion)


• Build and maintain strong relationships with some of the world\'s greatest innovators


• Identify and grow opportunities within your account pack


• Negotiate commercial agreements, conduct customer Kick-off\'s and Quarterly Business Reviews


• Prioritize tasks while effectively managing internal and external stakeholders


• Consistently deliver rolling 90-day forecasts


• Keep up to date with all major product updates and articulate their value to our clients


• Clearly communicate progress of initiatives to internal and external stakeholders


• Ability to show aptitude for using these items: Outreach, Salesforce, Pendo, Gong, LinkedIn Sales Navigator and other tools within the Patsnap tech stack


• Use internal and external resources to master Account Management concepts in SaaS and become a Patsnap subject matter expert

About You

• 1+ years of experience in a B2B sales or customer success role


• Leads by example and exemplifies Patsnap\'s iLOGIC values


• Self-starter with a desire to learn and grow quickly


• Curious, adaptable and thrive working in an innovative and fast-paced environment


• Foundational understanding of Sales Methodologies


• Foundational understanding Customer Success in SaaS


• Comfortable presenting to both end users and decision-makers


• A team player when it comes to internal collaboration

What You\'ll Love

• 25 days annual leave allowance + bank holidays (Additional time off based on service up to a maximum of 5 extra days)


• 2 company paid volunteering days


• Eyecare voucher scheme


• Private healthcare with Bupa Healthcare


• Private pension with Scottish Widows


• Parental leave policies


• Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can.


• WFH stipend


• Cycle To Work scheme


• Life Assurance


• Payroll giving

Our Values

• Integrity: We hold each other accountable for our actions.


• Leadership: We lead by example and inspire each other to reach for new heights.


• Openness: We are open and honest and share our ideas with care and consideration.


• Growth: We are lifelong learners who aspire to improve each day.


• Innovation: We seek out new ways to solve problems.


• Customer: Our customer is at the center of everything we do. Their success is our success.

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.

Even if you don\'t meet 100% of the above qualifications, we encourage you to apply and tell us why you\'d be a great fit for this role! If you require any accommodations during the interview process, please email [e-mail] so we can best support you.